Makomborero Muvirimi
Sheffield,DBY
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Compassionate and experienced developing bespoke support plans for vulnerable individuals. Quickly builds rapport with service users to optimize assessments, interventions and program outcomes. Compassionate Senior Support Worker skilled in monitoring and addressing needs and providing person-centred support. Evaluates wellness and provides care and companionship. Promotes dignity, respect and independence with caring ADL management. Conscientious Support Worker with almost 3 years of experience in health care and supported living settings. Providing outstanding levels of compassionate care for optimum patient satisfaction and smooth-running services.
Committed to increasing knowledge of treatments through hands-on learning. Proven ability to solve complex problems and remain calm in emergency situations. Skilled at maintaining relationships with patients to provide top-of-the-line care.
Focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant. Committed Health Care Assistant focused on enhancing daily life of patients through compassionate care. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and progress to boost health outcomes.
Overview
21
21
years of professional experience
Work history
Health Care Assistant
Blue Bird
Sheffield , South Yorkshire
03.2024 - Current
- Monitor client health conditions and reported immediate issues to manager.
- Promote positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Provide compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Assist in all aspects of personal care, retaining comfort and dignity.
- Support service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Complete care documentation and monitored patient progress to achieve up-to-date records.
- Prepare healthy meals and delivered feeding support.
- Ensure safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Help individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Report daily observations, mobility activity and eating percentages to aid continued client assessment.
- Escort residents to and from social and leisure activities for improved physical and mental wellbeing.
- Provide personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Accompany client to medical or dental appointments, grocery and errands.
- Manage over 10 calls per day calls per day
- Support individuals with complex needs like end of life care, tracheostomy care, stoma care, PEG, Bowel care management, Parkinson's, dementia, complex heart, Alzheimer's, arthritis, mantle cell lymphoma,
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Prepared meals for patients, ensured balanced nutrition intake.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Enhanced healing process by changing wound dressings regularly.
- Provided basic health education to patients for proper self-care post discharge.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in their home homes.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Assisted in patient care, improved comfort and well-being.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Prepared healthy meals and delivered feeding support.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Monitored client health conditions and reported immediate issues to manager.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Safely escorted patients during medical appointments and hospital visits.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Submitted reports to manager regarding status of client.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Safely and securely transported patients using hoists and wheelchairs.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Worked closely with nurses to maintain optimum levels of communication.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Actively developed professional healthcare competencies through regular training.
- Safely escorted patients to and from medical appointments and hospital visits.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Accompanied client to medical or dental appointments, grocery and errands.
- Explained treatments and hospital processes to patients.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Adapted to service users' needs and requests to maintain personalised care.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Provided attentive first-hand care, comfort and safety to patients.
- Provided high-quality person-centred support and received consistently positive patient feedback.
Care assistant
Blue Bird
Chesterfield , Derbyshire
11.2023 - Current
- Updated families regularly on patient progress and treatment plan changes.
- Administered medication to patients, ensuring proper health management.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Monitored vital signs of patients for early detection of health complications.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Provided emotional support to patients, improving their mental wellbeing.
- Collaborated with healthcare team for effective patient care delivery.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Delivered excellent customer service by addressing concerns of patients' families.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Encouraged independence among patients whilst assisting them with tasks.
- Assisted in daily living activities for enhanced patient comfort.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Respected privacy and dignity of each resident during provision of care services.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Monitored client health conditions and reported immediate issues to manager.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Submitted reports to manager regarding status of client.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Adapted to service users' needs and requests to maintain personalised care.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Assisted with medicine and stock counting, ordering and replenishing.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Positioned, lifted and transported patients with limited mobility.
- Provided attentive first-hand care, comfort and safety to patients.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Kept patient environments clean and neat following optimum hygiene standards.
- Minimised care continuity issues by keeping thorough, accurate records.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
Senior support worker/Assistant Locality Manager
Principle Support
Sheffield, South Yorkshire
10.2022 - 07.2024
- Worked as manager and as senior support worker throughout year of 2023 .
- Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Communicated updated changes to safeguarding standards and legislation with wider team for continued compliance.
- Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
- Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
- Regularly evaluated company care standards and service provisions, implementing necessary changes for continued best practices.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Developed and implemented cohesive care plans for patients according to individual needs.
- Promote community engagement and sense of belonging.
- Cook healthy meals to uplift clients and meet dietary requirements.
- Assist service users with daily personal, hygiene and incontinence care.
- Help service users to take medication as prescribed by medical professionals.
- Liaised with family members to organise activities and deliver updates on client progress.
- Mentored junior staff to improve quality of care.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Administer medication to safeguard health and wellbeing.
- Deliver compassionate care in residential homes, community settings, and homes of service users.
- Supervised service users during outings and physical activities, promoting dignity and independence.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Adopted person-centred approach in all aspects of care-giving.
- Provide service users with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
- From December 15th 2023, I resorted to support work
- Empower individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Administer medication with rigorous planning and recordkeeping.
- Report on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Provide physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Monitor and document client behaviours, activities and development, aiding appropriate care plan management.
- Promote personal wellbeing and independence, building service user confidence through social and community interaction.
- Plan, prepare and serve meals for clients, strictly following prescribed dietary orders.
- Use excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Deliver high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Support individuals with complex needs like cerebral Atrophy and global delay, down syndrome, mental health, severe learning disability, epilepsy, autism to mention few
Voluntary Health Care Assistant
Sherwood House Nursing & Residential Home
Cape Town, Western Cape
06.2022 - 09.2022
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Administered blood tests and blood pressure checks.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Maintained confidentiality and compliance standards for optimised patient care.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Prepared healthy meals and delivered feeding support.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Monitored client health conditions and reported immediate issues to manager.
- Worked closely with nurses to maintain high levels of communication.
- Submitted reports to manager regarding status of client.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Assisting Registered Nurses in day-to-day activities optimizing best patient care available
- Monitoring patient's vitals eg blood pressure, pulse, temperature, Hgts for diabetic patients
- Checking weekly or monthly weights
- Pressure area care 2 hourly or 4 hourly as ordered by sister in charge or doctor
- Involved in general housekeeping of the facility to maximize hygiene and reduce pathogenic infections eg damp dusting
- Aiding staff in the hospital kitchen during preparation of nutritious and delicious balanced meals that are essential for rapid recovery of patients.
- Ensuring correct diet is given eg to diabetic and hypertensive patients
- Assisting with body washing toileting of bedridden patients
- Optimizing patient care by providing companionship to depressed service users.
- Assisting with feeding and monitoring intake to help patients achieve nutritional objectives and
- Recording amounts consumed in fluid intake and output chart.
- Massaging
- Organising and assisting with daily activities, eg puzzles, bingo
Customer Care Manager
Sparkfolios South Africa
Cape Town , Western Cape
03.2015 - 08.2022
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Registered and updated accurate customer information on database.
- Adhered strictly to policies and procedures for continued company compliance.
- Established positive relationships with clients by going extra mile to build rapport.
- Offered detailed advice on product and service benefits.
- Recorded and processed customer data accurately.
- Participated in staff meetings to discuss new developments.
- Transferred customer calls to respective department or personnel to address specific issues.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
- Implemented customer follow up to uphold service standards.
- Recorded information about inquiries and complaints within internal database.
- Handled in-person, email and mailed correspondence.
- Applied conflict management to stressed and concerned customers.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Providing customer care making sure all queries are dealt with including all inbound and outbound call
- Database updates
- Providing engagement reports.
- Managing reward programs, invoicing and rewards allocations
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
- Supervised total daily huge call volumes maintaining efficient answering and handling times.
- Provided professional customer service, offering can-do attitude to all requests.
- Also worked an gained experience as customer liaison, training material compiler, data corrections manager and a rewards manager over the decade.
Child caregiver
Private Home
Cape Town, Western Cape
10.2010 - 02.2015
- Practiced safety and hygiene protocols by maintaining clean work environment.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Discussed behavioural issues with parents offering practical solutions for improved child development.
- Engaged in advance childcare training to acquire more knowledge and amplify skills.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Greeted parents, responded to enquiries and provided information regarding childcare program.
- Demonstrated professionalism and compassion to support best practices and quality standards.
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
- Supervised and monitored the safety of children
- Prepared and organized mealtimes and snacks for children
- Helped children keep good hygiene
- Changed the diapers of infants and toddlers
- Organized activities or implement a curriculum that allows children to learn about the world and explore their interests
- Developed schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Watched for signs of emotional or developmental problems in children and bring potential problems to the attention of parents or guardians
- Kept records of children's progress, routines, and interests
Temporary Teacher in a Primary School
Kushinga Primary School
Mazowe, Mashonaland Central
01.2004 - 09.2010
- Integrated creative learning strategies, such as games and team-building exercises, resulting in increased classroom engagement.
- Safeguarded security of all students and intervened in cases of conflict between students.
- Planned and presented lessons catering to varying needs and abilities.
- Created and updated attendance records to check the regularity of students on day-to-day basis.
- Prepared and delivered creative curriculum for children aged 7-13 years in subjects including Mathematics and English.
- Organised and took part in school events, outings and activities happening during weekends and evenings.
- Supervised sports, excursions and other extra-curricular activities.
- Tested and analysed students for customised progress in oral and written work.
- Encouraged students to work together to achieve goals.
- Assessed, recorded and reported on child development, progress and attainment to encourage continuous improvement against educational goals.
- Assisted students of diverse backgrounds with navigating educational environments and learning subject material.
- Planned long-term learning schemes to meet exam targets.
Education
NVQ Level 3 - Currently studying Health Social and Care
City and Guilds
Sheffield 12.2024
Some College (No Degree) - Social care
Care Tuition
London06.2022
Some College (No Degree) - Home Based Care Level 1,2 & 3
The South African Red Cross Society
Cape Town04.2022
Diploma in Business Administration - Business Administration
University of Cape Town
Caper/ Town 05.2016 - 11/2018
Certificate of Higher Education - Systems Communications
University of Cape Town
Cape Town 05.2015 - 07/2015
High School Diploma - A' Level
St Philips Magwenya
Guruve 01.2001 - 12/2002
GCSEs - O' Level
Goromonzi High School
Harare 01.1997 - 12/2000
Skills
- Complex needs support
- Excellent and effective verbal and written communication
- Personal care support
- Autism specialisation
- Team management
- Challenging behaviour management
- Staff supervision
- Person-centred care
- Community integration
- Practical decision making
- Observation skills
- Attention to detail
- Team player mentality
- Excellent Time management
- Empathy
- Compassion
- Patience
- Housekeeping skills
- Proficient in Microsoft Office
- Art therapy
Timeline
Health Care Assistant
Blue Bird
03.2024 - Current
Care assistant
Blue Bird
11.2023 - Current
Senior support worker/Assistant Locality Manager
Principle Support
10.2022 - 07.2024
Voluntary Health Care Assistant
Sherwood House Nursing & Residential Home
06.2022 - 09.2022
Diploma in Business Administration - Business Administration
University of Cape Town
05.2016 - 11/2018
Certificate of Higher Education - Systems Communications
University of Cape Town
05.2015 - 07/2015
Customer Care Manager
Sparkfolios South Africa
03.2015 - 08.2022
Child caregiver
Private Home
10.2010 - 02.2015
Temporary Teacher in a Primary School
Kushinga Primary School
01.2004 - 09.2010
High School Diploma - A' Level
St Philips Magwenya
01.2001 - 12/2002
GCSEs - O' Level
Goromonzi High School
01.1997 - 12/2000
NVQ Level 3 - Currently studying Health Social and Care
City and Guilds
Some College (No Degree) - Social care
Care Tuition
Some College (No Degree) - Home Based Care Level 1,2 & 3
The South African Red Cross Society
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