MAKINWA BISOLA AANUOLUWAPO
Leeds,United Kingdom
Summary
Forward thinking individual with refined interpersonal and multitasking skills. Seeking a position in a progressive organization, to provide high-end official duties as assigned.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Video Validation Expert
Polaris Bank
Lagos, Nigeria
10.2021 - 08.2024
- Engaged customers via video calls for authentication.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Created alternatives to limit in-person encounters with customers.
- Treated complaints/requests of customers in diaspora.
- Validated customer's valid identification card on their respective portals.
- On-boarded customers to eliminate physical infrastructures and manual processing.
Email Specialist
Polaris Bank
Lagos, Nigeria
10.2022 - 07.2023
- Responded to mails from customers daily, identifying their complaints, requests or enquiries while escalating to the appropriate unit.
- Identified and escalated priority issues and reported to the high-level management.
- Communicated information and requests with other financial bodies.
- Referred customer complaints and dissatisfaction to the responsible units.
- Performed other duties when needed.
Contact Center Officer
Polaris Bank
Lagos, Nigeria
10.2022 - 12.2022
- Managed inbound and outbound calls in a timely manner.
- Identified customers needs, clarify information, research every issue and providing solutions.
- Upsell and cross sell products to customers
- Endeared customers to the company's brand.
- Provided customers with the organization's service and product information
- Processed forms, orders, and applications requested by customers
- Escalated complicated customer calls where required.
Loan (Payday Loan) Officer
Polaris Bank
Lagos, Nigeria
01.2022 - 10.2022
- Assisted in profiling eligible customers for the loan facility
- Informed customers of the requirements and eligibility
- Referred complex issues regarding disbursement and repayments to the unit in charge
- Promoted other loan facilities accessible to salary earners.
Education
Bachelor of Science (B.Sc.) - Microbiology
Afe Babalola University Ado-Ekiti.
Nigeria 09/2010 - 10/2014
Skills
- Proficiency in Microsoft office suite
- Professional communication skills
- Creative and analytical abilities
- Teamwork ability
- Excellent client and customer relationship
- Logical thinking
- Accuracy and consistency abilities
Certification
Data Analytics Accelerator Certificate, Utiva 2024
Data Analytics Incubator Certificate, Utica 2024
Certificate of National Service, 2015
Timeline
Email Specialist
Polaris Bank
10.2022 - 07.2023
Contact Center Officer
Polaris Bank
10.2022 - 12.2022
Loan (Payday Loan) Officer
Polaris Bank
01.2022 - 10.2022
Video Validation Expert
Polaris Bank
10.2021 - 08.2024
Bachelor of Science (B.Sc.) - Microbiology
Afe Babalola University Ado-Ekiti.
09/2010 - 10/2014
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