Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Ma'Joie Masaki

London,Greater London

Summary

A dynamic and customer-focused professional with the skills to manage customer relationships and ensure a high level of service. With a background in financial accounting and managing my own small business, I have developed strong organisational and communication skills. I know my ability to communicate effectively with clients and consumers, understand their needs perfectly and offer personalised solutions. With my experience working in fast-paced, customer-oriented environments, I offer a proactive approach to management roles where I can use my customer service expertise and attention to detail to promote an inviting and efficient reception experience..

Overview

3
3
years of professional experience
1
1
Certification

Work history

Food business owner

Literally Hungry
London, greater london
07.2021 - Current
  • Verified items billed against items received, following up with vendors to reconcile variances.
  • Checked financial reports and statements to determine business performance.
  • Analysed industry trends and patterns to inform investment decisions and menu choices.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Executed payroll processes to disburse staff payments.
  • Tracked and sourced supplies to keep ingredients fresh and minimise waste.
  • Developed and implemented strategies to reduce costs and boost profitability.

Preschool teacher

The nurtury london
London, greater london
06.2023 - 10.2023
  • Conducted risk assessments for activities to uphold Health and Safety.
  • Gave direct instructions to manage behaviour, maintaining positive learning environments.
  • Served as Key Person for 4+ children.
  • Used phonics to build reading and writing skills.Managed classroom activities and curriculum planning in a small business nursery setting.
  • Fostered positive relationships with parents and provided regular updates on children's progress.
  • Helped children learn numeracy skills using counting games.
  • Discussed behavioural issues with parents offering practical solutions for improved child development.

Nursery practitioner

little elms nursery
London, greater london
04.2022 - 06.2023
  • Encouraged physical fitness and wellbeing through outdoor activities.
  • Created stimulating learning environments to motivate educational engagement and development.
  • Handled nappy changes and baby feeding while keeping detailed log sheets.
  • Applied paediatric first aid and managed incidents with calm and composure.
  • Developed trusting relationships with children, parents and staff.
  • Submitted written reports to parents detailing progress and development of children.
  • Oversaw key group of children and kept detailed progress observations.
  • Attended regular training opportunities to expand professional knowledge and further career progression.
  • Promoted emotional and social development of children, encouraging learning through play and sensory activities.
  • Designed educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.

Sales assistant

Primark
London, greater london
05.2021 - 04.2022
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Swiftly processed [Number] sales per [Timeframe] using [Software].
  • Used creative flair and interest in latest [Type] trends to effectively influence customer style choices.
  • Proactively replenished stock on [Timeframe] basis to maximise sales opportunities.
  • Resolved customer objections and disputes with patience and professionalism to promote repeat business.
  • Collaborated with sales managers to meet target quotas.

Education

GCSEs - English language

Prendergast School
London
09/2013 - 06/2018

GCSEs - English literature

Prendergast School
London
09/2013 - 06/2018

GCSEs - Mathematics

Prendergast School
London
09/2013 - 06/2018

GCSEs - Science

Prendergast School
London
09/2013 - 06/2018

GCSEs - Geography

Prendergast School
London
09/2013 - 06/2018

GCSEs - Computer Science

Prendergast School
London
09/2013 - 06/2018

GCSEs - Nutritional Science

Prendergast School
London
09/2013 - 06/2018

GCSEs - French

Prendergast School
London
09/2013 - 06/2018

GCSEs - Religious Studies

Prendergast Ladywell School
London
09/2013 - 06/2018

Btec Level 3 - Business, Accounting, Economics Studies

Christ the King Aquinas
London
09/2018 - 06/2021

Bachelor of Science - Accounting and Finance

London South Bank University
London

Skills

  • Cash handling
  • Business development
  • Financial reporting
  • Budget forecasting
  • Customer relations
  • Recipes and menu planning
  • Recruitment and hiring
  • Hiring and training
  • Project budgeting

Certification

Level 2 Food and Hygiene in Catering

Level 2 safeguarding certificate

Timeline

Preschool teacher

The nurtury london
06.2023 - 10.2023

Nursery practitioner

little elms nursery
04.2022 - 06.2023

Food business owner

Literally Hungry
07.2021 - Current

Sales assistant

Primark
05.2021 - 04.2022

GCSEs - English language

Prendergast School
09/2013 - 06/2018

GCSEs - English literature

Prendergast School
09/2013 - 06/2018

GCSEs - Mathematics

Prendergast School
09/2013 - 06/2018

GCSEs - Science

Prendergast School
09/2013 - 06/2018

GCSEs - Geography

Prendergast School
09/2013 - 06/2018

GCSEs - Computer Science

Prendergast School
09/2013 - 06/2018

GCSEs - Nutritional Science

Prendergast School
09/2013 - 06/2018

GCSEs - French

Prendergast School
09/2013 - 06/2018

GCSEs - Religious Studies

Prendergast Ladywell School
09/2013 - 06/2018

Btec Level 3 - Business, Accounting, Economics Studies

Christ the King Aquinas
09/2018 - 06/2021

Bachelor of Science - Accounting and Finance

London South Bank University

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Ma'Joie Masaki