Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maja Shepherd

Canterbury

Summary

My previous experience has included working in hospitality, both waitressing and bartending. I am a highly motivated employee with a keen willingness to learn and develop my skills. I pride myself on being able to maintain a positive mindset even when working in fast-paced environments. My experience as a waitress has allowed me to develop communicational skills that enable me to effectively handle customer issues. As someone who is very extraverted, I love interacting with customers to make sure the environment at work is both fun and enjoyable, meanwhile remaining professional.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Waitress

Cafe Solo
12.2023 - Current
  • Improving customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Restaurant Waitress

Wagamama
04.2022 - 11.2023
  • Carrying out correct protocol for customers that require allergy care.
  • Provided attentive service and anticipating guest needs.
  • Efficiently managing food orders and delivering meals promptly.
  • Handled high-pressure situations, addressing customer concerns professionally and promptly.
  • Upsold menu items and suggesting daily specials based on individual preference.
  • Was involved in bar work which included making cocktails, coffee and smoothies.


Cafe Waitress

Eleto Cafe
09.2019 - 03.2022
  • Worked with management to help solve customer queries, to help ensure they are satisfied with the service.
  • Took customer orders promptly, noting down specific requirements and communicating with kitchen teams, especially requiring alleges
  • Served food and beverages to customers in line with prescribed portioning and presentation standards.
  • Helped boost sales by suggestively selling sides, drinks and desserts.
  • Performed behind bar, including the creation of coffees, cocktails and smoothies. In addition, I also had responsibilities in closing duties which involved thoroughly cleaning, sanitizing and replenishing stock.

Education

A-Levels - Economics and Business Studies

Langton Boys Grammar School
Canterbury, Kent
09.2021 - 06.2023

High School Diploma -

Barton Court Grammar School
Canterbury, Kent
09.2019 - 05.2021

Skills

  • Positive mindset
  • The willingness to learn
  • Motivation to develop
  • Good communication skills
  • Love interacting with guests
  • Creative

Languages

English
Native
Polish
Intermediate

Timeline

Waitress

Cafe Solo
12.2023 - Current

Restaurant Waitress

Wagamama
04.2022 - 11.2023

A-Levels - Economics and Business Studies

Langton Boys Grammar School
09.2021 - 06.2023

Cafe Waitress

Eleto Cafe
09.2019 - 03.2022

High School Diploma -

Barton Court Grammar School
09.2019 - 05.2021
Maja Shepherd