Majid Paramban
United Kingdom
Summary
Results-oriented professional with expertise in managing healthcare practices. Strong organizational and leadership skills enhance operational efficiency and patient satisfaction. Proven ability to implement strategic management initiatives and foster collaborative team environments.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Multi-Site Practice Manager
Dumbledoor Dental Care, Brighton
Brighton
2025.07 - 2026.03
- Managed the day-to-day operations of two busy dental practices, coordinating both NHS and private patient services to ensure smooth workflows and high-quality care.
- Oversaw recruitment, training, and performance management for clinical and administrative teams, improving staff retention and team efficiency.
- Developed and implemented staff rotas, payroll processes, and leave management systems, ensuring compliance with employment regulations and reducing scheduling conflicts.
- Ensured strict compliance with healthcare regulations, NHS contractual obligations, GDPR, and health & safety standards, maintaining a fully audit-ready practice.
- Handled patient enquiries, complaints, and feedback professionally, leading to measurable improvements in patient satisfaction scores.
- Managed financial operations including budgeting, billing, and reporting for NHS and private patients, contributing to improved cost control and revenue tracking.
- Maintained and optimised administrative and IT systems, including patient management software and digital reporting tools, improving operational efficiency by streamlining workflows.
- Implemented process improvements that reduced administrative errors, improved patient flow, and enhanced staff productivity.
- Collaborated closely with dentists, hygienists, and clinical staff to support treatment planning, operational efficiency, and effective communication across the team.
- Acted as the main point of contact for suppliers, contractors, and regulatory bodies, ensuring timely resolution of operational issues.
- Monitored key performance indicators and produced reports for senior management, providing actionable insights that informed strategic decisions.
- Maintained a professional, organised, and welcoming environment for patients and staff, enhancing the overall patient experience and team morale.
- Maintained a professional, organised, and welcoming environment for patients and staff, enhancing the overall patient experience and team morale.
- Implemented frequent community engagement activities to drive patient flow, improve customer retention, and boost sales.
Discharge Services Administrator
University Hospitals Dorset NHS
2024.01 - 2025.07
- Data Management & Reporting:
- Collect and input data into in-house systems such as EPR (Electronic Patient Record), Health of the Ward, Discharge View. Use InfoView, and COSMOS for generating reports.
- Use external systems such as SystmOne, Dorset Care Record, to track patient information and referral details.
- Create and analyze reports, including delayed discharge (DTOC) and referral information, ensuring accurate and timely updates for management and external stakeholders.
- Develop charts and graphs using MS Excel to present activity trends and performance metrics.
- Communication & Coordination:
- Communicate effectively with ward, clinicians, senior management, and external partners to support discharge planning.
- Handle phone inquiries, respond to queries, and provide updates on discharge progress.
- Liaise with social care and health teams to manage waiting lists for services.
- Administrative Support:
- Perform general office tasks such as organising files, ordering supplies, and scheduling meetings.
- Use MS Office applications (Word, Excel, Outlook) to prepare documents, reports, and presentations.
- Provide backup administrative support during staff absences.
- Monitoring & Analysis:
- Track and monitor patient discharge delays, maintaining accurate records.
- Assist in improving discharge planning to reduce delayed transfers of care.
- Produce reports and dashboards to track operational performance and identify areas for improvement.
- Compliance & Confidentiality:
- Ensure adherence to hospital policies, especially related to data protection and confidentiality.
- Handle sensitive patient information appropriately and ensure its secure storage.
- Teamwork & Initiative:
- Collaborate with a multidisciplinary team, attending meetings and taking minutes when required.
- Work independently, managing tasks and deadlines with minimal supervision.
- Display self-initiative by proactively identifying areas to improve workflow and operational efficiency, suggesting and implementing improvements where appropriate.
Store Manager
R&V Partners PVT LTD (Roosters piri piri)
Bournemouth, England
2021.10 - 2023.12
- Provide managerial support to 5 stores managed by the company.
- Sales Monitoring & Reporting: Analyzed weekly sales reports (MS Excel) to make informed business decisions and ensure financial targets were met.
- Staff Recruitment & Training: Led recruitment, onboarding, and ongoing training of staff. Managed staff contracts and maintained up-to-date records using MS Office.
- Operational Management: Ensured compliance with food safety, health, fire, and safety regulations.
- Managed inventory and stock purchases using integrated POS systems for accurate tracking.
- Staff Management: Oversaw staff rotas, payroll, and holiday schedules. Ensured smooth day-to-day operations and a motivated, efficient team.
- Customer Service: Managed customer grievances and ensured high service standards, monitoring customer satisfaction.
- Marketing & Visibility: Managed restaurant marketing and visibility across delivery platforms.
- Cost Control: Applied cost control measures and optimized business processes for profitability.
- Inventory Management: Monitored inventory levels and coordinated with suppliers to ensure timely stock replenishment.
- Stakeholder Liaison: Liaised with internal teams and external stakeholders to ensure smooth business operations and address any issues that arise.
- GDPR Compliance: Ensured customer and staff data was handled securely, maintaining full GDPR compliance.
Customer Care and Sales executive
Infopark Customer Service Centre
2020.04 - 2021.09
- Provided end-user support, resolving technical issues related to corporate systems and desktop applications through telephone, email, and in-person communication.
- Assisted customers in applying for government/private services, jobs, and certificates through online portals, ensuring customers understood the application process.
- Offered career advice and supported individuals in drafting CVs tailored to their needs and job requirements.
- Utilised MS Office Excel to document and update customer records, ensuring accurate tracking and follow-up.
- Produced reports to address business requirements, providing valuable insights into customer service and system performance.
- Designed and created graphics and visual content for social media campaigns, enhancing the company's online presence.
- Delivered administrative support, including drafting legal documents for personal and corporate clients, in compliance with GDPR.
- Adapted quickly to new software applications and technologies to meet evolving business needs.
- Managed desktop publishing (DTP) tasks to create professional documents, presentations, and materials for all individual customers/businesses who needed assistance with it.
- Streamlined sales process to enhance operational efficiency and productivity.
Education
Master of Science - International Hospitality and Tourism Management
Bournemouth University
Bournemouth 2021.09 - 2023.07
Bachelor of Arts - Travel And Tourism Management
University of Calicut
Kerala, India 2017.07 - 2020.04
Higher Secondarary (A Level) - Computer Science
Higher Secondary Education Board
Kerala 2015.06 - 2017.03
Skills
- Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Critical thinking
- Advanced IT skills (software and hardware)
- Communication (phone, email, letters, face-to-face)
- Self-initiative
- Effective delegation
- Ethical practice
- Multitasking efficiency
- Management skills
Certification
Health and Social Care Level 3 Diploma: Jan 2026 - Ongoing.
Practice Manager CPD Training - 2025 Completed (DCME)
Timeline
Multi-Site Practice Manager
Dumbledoor Dental Care, Brighton
2025.07 - 2026.03
Discharge Services Administrator
University Hospitals Dorset NHS
2024.01 - 2025.07
Store Manager
R&V Partners PVT LTD (Roosters piri piri)
2021.10 - 2023.12
Master of Science - International Hospitality and Tourism Management
Bournemouth University
2021.09 - 2023.07
Customer Care and Sales executive
Infopark Customer Service Centre
2020.04 - 2021.09
Bachelor of Arts - Travel And Tourism Management
University of Calicut
2017.07 - 2020.04
Higher Secondarary (A Level) - Computer Science
Higher Secondary Education Board
2015.06 - 2017.03