Maja Skogback
Aldershot,Hampshire
Summary
I am a goal-driven person with extensive background managing busy areas whether it being a hotel reception or café. I always strive to achieve perfection in everything I do and I have always loved working with people. In my past I have experienced multiple sides of the costumer service industry, from working as a warehouse operator to front of house in hotels. I am very eager to learn different sides of the industry to expand my knowledge and increase my potential.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Host & Cashier
McDonald's
Stockholm, Sweden
12.2016 - 03.2018
- In charge of children's entertainment
- Providing high quality service under high pressure
- Increased order value by upselling sides, drinks and desserts.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Advised on food and drink choices based on customer preferences.
- Accurately took orders, making menu recommendations as appropriate.
Barista
Cafe Bravo
Stockholm, Sweden
03.2018 - 01.2019
- Able to deliver high-quality customer service at lightning speed with visually appealing presentation
- Great communication skills
- Customer service skills and knowledge
- Enthusiasm to develop your skills and knowledge
- Adaptable to change and willing to embrace new ideas and processes
- Positive and approachable manner
- Team player qualities
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Hotel Receptionist
Park Inn By Radisson
Stockholm, Sweden
06.2018 - 12.2018
- Hands on experience in administering front office functions for luxury hotel
- Excellent knowledge of various reservation packages for customers
- Ability to communicate with all internal and external guests over phone
- Ability to pay attention to all guest requirements and try to resolve queries
- Familiarity with Opera
- 2 months experience as night receptionist
Au Pair
Aupair World
Cambrige, Cambridgeshire
01.2019 - 06.2020
- Assisted children with homework and school assignments, offering academic support and guidance to build confident learners.
- Met with parents to discuss child progress, informing of notable activities, positive developments and any concerns.
- Ran errands during & after school hours to support parents with requests.
- Created and implemented diverse educational strategies to boost development.
- Strong childcare and play skills
- Excellent communication skills
- Proven experience of working successfully in difficult and varied circumstances
Warehouse Operative
Homebase & Oak Furniture Land
Swindon, Wiltshire
11.2020 - 09.2021
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Assisted with loading and unloading of vehicles manually and using machines.
Front of House Receptionist
Aviator
Farnborough, Hampshire
04.2022 - Current
- Hands on experience in administering front office functions for luxury hotel
- Managed and ensured smooth check in and check out of customers
- Enhanced and personalised visitor experience by tailoring service to each individual.
- Identified VIP visitors and adapted customer service style accordingly.
- Acted as main point of contact for external enquiries in person, by phone and via email.
- Effortlessly built rapport with visitors from various backgrounds.
- Worked together with all departments of the hotel to ensure a smooth working business & best possible experience for our guests
- Training new members of staff
Education
A-Levels - Hotel & Tourism
Design & Construction Collage
Stockholm, Sweden 08.2016 - 06.2018
Skills
- Excellent costumer service
- Methodical multitasking
- Keen problem solver
- Multi-line phone systems
- Hospitality services
- Complaint handling
Languages
English
Fluent
Swedish
Native
Spanish
Elementary
Timeline
Front of House Receptionist
Aviator
04.2022 - Current
Warehouse Operative
Homebase & Oak Furniture Land
11.2020 - 09.2021
Au Pair
Aupair World
01.2019 - 06.2020
Hotel Receptionist
Park Inn By Radisson
06.2018 - 12.2018
Barista
Cafe Bravo
03.2018 - 01.2019
Host & Cashier
McDonald's
12.2016 - 03.2018
A-Levels - Hotel & Tourism
Design & Construction Collage
08.2016 - 06.2018
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