Maja Dise
Southampton,Hampshire
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
11
11
years of professional experience
Work history
Assistant store supervisor
Poundland
Reading, West Berkshire
04.2021 - Current
- Managed inventory to eliminate stock shortages.
- Coordinated timely deliveries for efficient shelf restocking.
- Monitored shop floor to prevent theft and losses.
- Maintained store cleanliness to enhance customer experience.
- Arranged displays to encourage impulse purchases.
- Handled customer complaints swiftly, ensuring satisfaction.
- Increased sales through effective suggestive selling techniques.
- Led a team of 7 shop assistants, delivering training for operational excellence.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Opening and closing procedures and cash reconciliation
Assistant manager
Poundland
Reading, West Berkshire
09.2023 - 01.2025
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Delegated tasks to team members efficiently improving overall productivity.
- Created a positive work environment, resulting in higher employee morale.
- Managed daily operations to ensure smooth running of the shop floor.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Ensuring the efficient functioning of the clothing department by coordinating daily operations and monitoring service standards.
Shop assistant
DRBR Ltd
Reading, West Berkshire
10.2014 - 02.2019
- Assisted in inventory counts, maintaining accurate records.
- Managed stock levels on shop floor for continuous product availability.
- Conducted price checks at request of customers for clear communication on cost.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
Skills
- Customer service excellence
- Inventory management
- Merchandise replenishment
- Attention to Detail
- Problem- solving abilities
- Fashion trend awareness
- Delivery coordination
- Complaint handling
- Cash handling
- POS Systems
- Sales expertise
- Excellent communication skills
Affiliations
- Reading
- Fitness
- Cooking
Languages
Russian
Fluent
English
Fluent
Polish
Native
Timeline
Assistant manager
Poundland
09.2023 - 01.2025
Assistant store supervisor
Poundland
04.2021 - Current
Shop assistant
DRBR Ltd
10.2014 - 02.2019