Maja Bialoskorska
Weston Super Mare,North Somerset
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
7
7
years of professional experience
Work history
Customer service advisor
Etex
Bristol
2024.05 - Current
- Guided customers through troubleshooting process with patience and clarity.
- Assisted customers with product inquiries for enhanced shopping experience.
- Coordinated with other departments to resolve any booking-related issues swiftly.
- Streamlined booking process to improve customer satisfaction.
- Updated bookings from forwarding and shipping teams to reflect accurate delivery estimates.
Passenger service agent
DHL / Easy Jet
Bristol
2023.03 - 2024.05
- Led timely check-in procedures to facilitate departures in line with schedule.
- Performed boarding gate duties in line with airline schedule.
- Stayed updated on changes to travel regulations and required documentation.
Sales Account Manager
Clear branding
Tenbury wells
2022.03 - 2023.03
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Exceeded sales targets by delivering high call volumes and tailored product recommendations.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Contributed to team success by completing jobs quickly and accurately.
- Followed industry trends and set pricing strategies to maximise business returns.
- Used Microsoft Word and other software tools to create documents and clear communications.
Kitchen Assistant
Whitegates
Bromyard
2022.01 - 2022.02
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Sales Assistant
Regenarate
Hereford , Herefordshire
2020.09 - 2021.05
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments.
Privet Care Assistant
Janet McMorran
Bromayrd , Herefordshire
2018.07 - 2019.09
- Maintained a clean reception area, including lounge and associated areas.
- Assisted with event planning, including Associated travel and logistical arrangements.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Education
GCSE -
Queen Elizabeth High School
Bromyard BETEC - Businesses level 3
Hereford and Ludlow college
Hereford, HerefordshireSkills
- Works well under pressure
- Mother of one child
- Excellent timekeeping
- Customer service
- Cash management
- Well organised
- Time management
Timeline
Customer service advisor
Etex
2024.05 - Current
Passenger service agent
DHL / Easy Jet
2023.03 - 2024.05
Sales Account Manager
Clear branding
2022.03 - 2023.03
Kitchen Assistant
Whitegates
2022.01 - 2022.02
Sales Assistant
Regenarate
2020.09 - 2021.05
Privet Care Assistant
Janet McMorran
2018.07 - 2019.09
GCSE -
Queen Elizabeth High School
BETEC - Businesses level 3
Hereford and Ludlow college