Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
7
7
years of professional experience
Work history
Customer service advisor
Etex
Bristol
05.2024 - Current
Guided customers through troubleshooting process with patience and clarity.
Assisted customers with product inquiries for enhanced shopping experience.
Coordinated with other departments to resolve any booking-related issues swiftly.
Streamlined booking process to improve customer satisfaction.
Updated bookings from forwarding and shipping teams to reflect accurate delivery estimates.
Passenger service agent
DHL / Easy Jet
Bristol
03.2023 - 05.2024
Led timely check-in procedures to facilitate departures in line with schedule.
Performed boarding gate duties in line with airline schedule.
Stayed updated on changes to travel regulations and required documentation.
Sales Account Manager
Clear branding
Tenbury wells
03.2022 - 03.2023
Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
Exceeded sales targets by delivering high call volumes and tailored product recommendations.
Handled customer concerns and complaints to resolve issues and build loyalty.
Contributed to team success by completing jobs quickly and accurately.
Followed industry trends and set pricing strategies to maximise business returns.
Used Microsoft Word and other software tools to create documents and clear communications.
Kitchen Assistant
Whitegates
Bromyard
01.2022 - 02.2022
Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Sales Assistant
Regenarate
Hereford , Herefordshire
09.2020 - 05.2021
Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
Accepted and processed cash, cheque, card and mobile payments.
Privet Care Assistant
Janet McMorran
Bromayrd , Herefordshire
07.2018 - 09.2019
Maintained a clean reception area, including lounge and associated areas.
Assisted with event planning, including Associated travel and logistical arrangements.
Answered and managed incoming and outgoing calls while recording accurate messages.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.