Maja Bawankiewicz

Moved into flexible, agency-based assignments while managing primary caregiving responsibilities, remaining fully effective in high-pressure school environments.

• Classroom & operational delivery: Delivered pre-set lesson plans and project briefs across subjects for groups of 30+ students, meeting learning outcomes and school policies.
• Safeguarding & H&S compliance: Maintained strict adherence to KCSIE and Health & Safety procedures to ensure a safe, well-governed environment.
• Rapid onboarding: Adapted quickly to new schools' systems, behavioural frameworks and administrative processes—often with little to no notice.
• Behaviour & conflict management: De-escalated classroom incidents and applied behaviour policies consistently to maintain productive learning environments.

Owned and operated a regulated medical diagnostic service during COVID, ensuring clinical accuracy, data integrity and compliant reporting under government mandates.

• Regulatory governance: Managed compliance with DHSC requirements and UKAS standards, including IQC/IQA routines and audit-ready documentation.
• Data integrity & confidentiality: Maintained secure handling of sensitive client information and authenticated reporting workflows (GDPR-aware), supporting reliable certification outcomes.
• End-to-end operations: Designed and ran the test-to-certification workflow, coordinating sample handling, logistics and digital result delivery.
• Process & systems optimisation: Improved the customer journey through online booking and scheduling tools (e.g., Calendly) and clear operational SOPs.

Led a 7-day-a-week retail service operation, scaling a startup to consistent £130k+ annual turnover using lean routines, pricing strategy and strong team leadership.

• P&L ownership: Controlled costs and protected margin through disciplined budgeting, weekly break-even tracking and day-to-day financial management.
• Workforce planning: Built and managed rotas for a team of 10, maintaining full coverage during peak demand while optimising labour-to-turnover ratio.
• Lean process improvement: Reduced service cycle times by 60%, enabling delivery for 40+ clients daily without sacrificing service quality.
• Stakeholder & issue resolution: Managed disputes and performance expectations, protecting brand reputation in a high-traffic setting.

• Negotiated sustainable repayments arrangements with customers in arrears, utilising expert communication to identify root causes and deliver fair customer outcomes in line with FCA Consumer Duty
• Conducted comprehensive financial assessment (income and expenditure review) to determine affordability, establish structured plans that balance organisational risk with empathetic customer support.
• Maintained 100%compliance with internal policies and regulatory conduct standards, consistently achieving high quality assurance(QA)scores through precise case handling and reporting.
• Collaborate with cross function teams to resolve complex disputes and streamline the collection journey, contributing to improve recovery rates and customer satisfaction.