Summary
Overview
Work history
Education
Skills
LANGUAGES
Timeline
Generic

Maja Bawankiewicz

Southend On Sea,United Kingdom

Summary

Operations & Compliance Leader with over a decade of experience in high-volume, regulated sectors. Specialist in end-to-end operations and P&L oversight, with a proven track record of translating complex regulatory requirements (UKAS/GDPR) into streamlined, high-efficiency financial processes. Following a planned career break, now fully re-engaged with current industry trends and ready to apply advanced stakeholder resolution and regulatory knowledge to complex corporate challenges.

Overview

18
18
years of professional experience
9
9
years of post-secondary education

Work history

Educational Operations Support (Agency / Supply)

Education Agency | Willis Teaching Agency
Southend-on-Sea
03.2023 - 01.2026

Moved into flexible, agency-based assignments while managing primary caregiving responsibilities, remaining fully effective in high-pressure school environments.

  • Classroom & operational delivery: Delivered pre-set lesson plans and project briefs across subjects for groups of 30+ students, meeting learning outcomes and school policies.
  • Safeguarding & H&S compliance: Maintained strict adherence to KCSIE and Health & Safety procedures to ensure a safe, well-governed environment.
  • Rapid onboarding: Adapted quickly to new schools' systems, behavioural frameworks and administrative processes—often with little to no notice.
  • Behaviour & conflict management: De-escalated classroom incidents and applied behaviour policies consistently to maintain productive learning environments.

Operations & Compliance Manager (Healthcare Diagnostics)

The15minutecovidtest Ltd
Southend-on-Sea
12.2019 - 08.2022

Owned and operated a regulated medical diagnostic service during COVID, ensuring clinical accuracy, data integrity and compliant reporting under government mandates.

  • Regulatory governance: Managed compliance with DHSC requirements and UKAS standards, including IQC/IQA routines and audit-ready documentation.
  • Data integrity & confidentiality: Maintained secure handling of sensitive client information and authenticated reporting workflows (GDPR-aware), supporting reliable certification outcomes.
  • End-to-end operations: Designed and ran the test-to-certification workflow, coordinating sample handling, logistics and digital result delivery.
  • Process & systems optimisation: Improved the customer journey through online booking and scheduling tools (e.g., Calendly) and clear operational SOPs.

Business Operations Manager (Retail Services)

The Stylers Hair
Southend-on-Sea
04.2012 - 01.2020

Led a 7-day-a-week retail service operation, scaling a startup to consistent £130k+ annual turnover using lean routines, pricing strategy and strong team leadership.

  • P&L ownership: Controlled costs and protected margin through disciplined budgeting, weekly break-even tracking and day-to-day financial management.
  • Workforce planning: Built and managed rotas for a team of 10, maintaining full coverage during peak demand while optimising labour-to-turnover ratio.
  • Lean process improvement: Reduced service cycle times by 60%, enabling delivery for 40+ clients daily without sacrificing service quality.
  • Stakeholder & issue resolution: Managed disputes and performance expectations, protecting brand reputation in a high-traffic setting.

Late Collection Agent

Lloyds Banking Group
Hove, Brighton and Hove
05.2008 - 06.2011
  • Negotiated sustainable repayments arrangements with customers in arrears, utilising expert communication to identify root causes and deliver fair customer outcomes in line with FCA Consumer Duty
  • Conducted comprehensive financial assessment (income and expenditure review) to determine affordability, establish structured plans that balance organisational risk with empathetic customer support.
  • Maintained 100%compliance with internal policies and regulatory conduct standards, consistently achieving high quality assurance(QA)scores through precise case handling and reporting.
  • Collaborate with cross function teams to resolve complex disputes and streamline the collection journey, contributing to improve recovery rates and customer satisfaction.

Education

MSc Economics (Integrated Master's Degree) - Economics and Tourism

University of Szczecin
Szczecin, Poland
10.1999 - 05.2004

Blockchain and Digital Currency Course - Cryptocurrencies

University of Nicosia
Cyprus
10.2025 - 12.2025

Level 3 Counselling - Talking Therapies

Counselling Hub
Southend-on-Sea
09.2022 - 04.2023

A-levels and GCSE equivalent - Mathematics and Computer Science

Grammar School
Nowa Sól, Poland
09.1994 - 05.1998

Skills

  • Operational leadership
  • Regulatory governance and compliance
  • Financial management
  • Commercial awareness
  • Agility and adaptability
  • People management and scheduling
  • Safeguarding practices
  • Service delivery and customer experience
  • Blockchain and Digital Currencies, and CBDC knowledge

LANGUAGES

English
Polish

Timeline

Blockchain and Digital Currency Course - Cryptocurrencies

University of Nicosia
10.2025 - 12.2025

Educational Operations Support (Agency / Supply)

Education Agency | Willis Teaching Agency
03.2023 - 01.2026

Level 3 Counselling - Talking Therapies

Counselling Hub
09.2022 - 04.2023

Operations & Compliance Manager (Healthcare Diagnostics)

The15minutecovidtest Ltd
12.2019 - 08.2022

Business Operations Manager (Retail Services)

The Stylers Hair
04.2012 - 01.2020

Late Collection Agent

Lloyds Banking Group
05.2008 - 06.2011

MSc Economics (Integrated Master's Degree) - Economics and Tourism

University of Szczecin
10.1999 - 05.2004

A-levels and GCSE equivalent - Mathematics and Computer Science

Grammar School
09.1994 - 05.1998

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