Maizie Clare
Brighouse,West Yorkshire
Summary
Dedicated individual with a solid foundation in hospitality and customer service. Delivers results through effective communication and teamwork, consistently meeting service targets. Aims to leverage operational strengths in a new career path while cultivating professional development.
Overview
6
6
years of professional experience
Work History
Back of house worker
Nandos
12.2024 - Current
- Achieved service time and quality targets.
- Managed complaints with calm, clear communication and problem-solving.
- Picked up additional tasks to aid team success.
- Built and maintained courteous and effective working relationships.
Restaurant Manager
Mozzarella LTD
03.2022 - 03.2024
- Led a team of 20 staff members, providing training and development to enhance service delivery and customer satisfaction.
- Maintained meticulous health and safety standards, achieving top ratings in all inspections and ensuring a safe dining environment.
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Negotiated with suppliers to secure competitive prices on quality ingredients, maintaining strong relationships to support business needs.
Waitress
Mozzarella LTD
11.2020 - 03.2022
- Optimised customer experience by serving guests with sincere and enthusiastic attitude.
- Resolved customer complaints with empathy, implementing solutions to enhance dining experiences.
- Ensured compliance with hygiene and food handling standards to maintain a safe dining environment.
- Processed cash, credit card and voucher payments using POS terminals.
Education
GCSES -
Philips High School
01-2020
Skills
- Customer service
- Conflict resolution
- Supplier negotiation
- Administrative procedures
- Time management
- Scheduling coordination
- Attention to detail
- Strong organisation
- Microsoft Office
Timeline
Back of house worker
Nandos
12.2024 - Current
Restaurant Manager
Mozzarella LTD
03.2022 - 03.2024
Waitress
Mozzarella LTD
11.2020 - 03.2022
GCSES -
Philips High School