Maiwand Aman
West Sussex
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work history
Customer service representative
Kentucky Grill
Hendon London, London
08.2024 - 04.2025
- Assisted customers in resolving inquiries and complaints through effective communication and problem-solving techniques.
- Engaged in training sessions to enhance product knowledge and service skills, fostering personal development.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Amazon Flex Driver
Amazon
London, London
06.2024 - 02.2025
- Delivered packages efficiently to various locations whilst adhering to scheduled timeframes.
- Communicated effectively with dispatch team to confirm delivery details and address any issues.
- Resolved logistical issues swiftly to ensure on-time deliveries.
- Enhanced customer satisfaction with prompt and courteous delivery service.
Skills
- Pressure handling
- Efficient telephonic etiquette
- Telephone manners
- Patient attitude
- Time-Management prowess
Languages
English
Elementary
Pashto
Intermediate
Urdu
Elementary
Timeline
Customer service representative
Kentucky Grill
08.2024 - 04.2025
Amazon Flex Driver
Amazon
06.2024 - 02.2025