Maisy Cook
LYMINGTON
Summary
Proactive and highly organised individual with experience in customer service, admin and managing a team.
Able to work under pressure and complete tasks to a high standard.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Dry cleaning manager
Clockwork Yellow Dry Cleaners of Distinction
Lymington, Hampshire
2023.01 - Current
- Managed the timely completion of tasks to maintain happy and satisfied clients
- Oversaw bookings with accurate calendar management.
- Scheduled shifts based on seasonal demands and staff availability.
- Kept appropriate stock levels to meet operational needs.
- Briefed and motivated staff to deliver daily operational requirements.
- Liaised with clients to provide quotes and determine needs via; Phone call, in person and by email.
- Trained staff to deliver high-quality services and boost customer satisfaction.
- Used excellent problem-solving skills to quickly resolve issues.
- Maintained efficiencies during busy seasons, providing sickness and holiday cover for staff absence.
- Managed and responded to daily/weekly emails, ensuring prompt and professional communication with clients.
- Completed and managed a large amount of data to ensure monthly invoices were sent out to clients in a timely manner.
- Managed over 30+ phone calls a day ensuring all customers were dealt with promptly and in a professional manner.
Taekwondo coach
Aspire Taekwondo
Tankersley, Barnsley
2021.05 - Current
- Developed training programmes, enhancing performance levels of athletes.
- Acted as a role model for younger students, inspiring them towards achieving their goals.
- Promoted positive attitude with rigorous training sessions.
- Maintained safe training environment to minimise injury risks.
- Designed fitness regimes for improved stamina and strength of athletes.
- Conducted assessments of athlete's skills, providing targeted coaching accordingly.
- Tailored individualised training plans to maximise potential of each student.
Education
GCSEs -
Priestlands School
Lymington, Hampshire 2015.09 - 2019.07
A-Levels - Level 3 Sports and exercise science extended diploma
Brockenhurst College
Brockenhurst 2019.09 - 2021.06
A-Levels - Level 3 Diploma Sports massage therapy
Brockenhurst College
Brockenhurst 2021.09 - 2022.07
A-Levels - Level 3 Diploma in Personal training, Outdoor sports and Sports conditioning
Brockenhurst College
Brockenhurst 2021.09 - 2022.07
A-Levels - Level 2 certificate fitness instructing
Brockenhurst College
Brockenhurst 2021.05 - 2021.05
Skills
- Conscientious
- Punctual
- Team player
- Proactive
- Well organised
- Problem solving
- Communication
- Attention to detail
- Fast learner
Affiliations
- Sports
- Playing the piano
- Art
Accomplishments
Being part of the Great Britain Taekwondo National team for 5 years
Ranked number 1 in Britain at my weight class for 4 years.
International medallist.
Having to balance my education from the age of 10-19 to fit along side being a high performance athlete for the Great Britain National Team gave me the skills of time management, working under pressure and prioritising tasks to meet deadlines.
References
References available upon request.
Timeline
Dry cleaning manager
Clockwork Yellow Dry Cleaners of Distinction
2023.01 - Current
A-Levels - Level 3 Diploma Sports massage therapy
Brockenhurst College
2021.09 - 2022.07
A-Levels - Level 3 Diploma in Personal training, Outdoor sports and Sports conditioning
Brockenhurst College
2021.09 - 2022.07
Taekwondo coach
Aspire Taekwondo
2021.05 - Current
A-Levels - Level 2 certificate fitness instructing
Brockenhurst College
2021.05 - 2021.05
A-Levels - Level 3 Sports and exercise science extended diploma
Brockenhurst College
2019.09 - 2021.06
GCSEs -
Priestlands School
2015.09 - 2019.07