Motivated individual with experience in customer satisfaction and experiences. Skilled in building client relationships and understanding and interpreting customer needs. Strong communication and interpersonal skills for providing a superior customer journey. Time efficient and dependable candidate, successful at managing multiple priorities with a positive attitude, with a willingness to take on added responsibilities to meet team goals.
Hi, I’m
Maisie Mason-Evans
Administrator And Social Media Management
Gloucester,ENG
Summary
Overview
6
years of professional experience
3
Years experience in the Motor Trade
Work History
ARC MOTQuedgeley
Receptionist and Social Media Management
06.2023 - 03.2024
Job overview
- Expedited daily office tasks such as answering enquires, stock management and distribution, document scanning, data entry, and general cleaning to ensure smooth workflow.
- Supported management staff with organisation of bookings, technician time optimisation, customer travel arrangements, and efficiency reporting for optimal time utilisation.
- Collaborated with team members on various tasks or projects to achieve department goals and improve overall efficiency.
- Managed social media platforms, ensured daily posts and interaction, conversed with customers and implemented personalised customer incentives which in turn created profit.
Stage@Seasonal Events, Gloucestershire
Staging and Lighting Technician
02.2022 - Current
Job overview
- Performed proper maintenance of lighting equipment, ensuring safety and quality operations.
- Loaded heavy staging decks and legs, as well as large truss bars and flight cases into a van to maximise room and avoid damage en route to our destination.
- Erected full size stages and stage roofs with a lighting set up specific to the event.
- Enhanced lighting with use of dimmers and computerised timing controls.
- Installed scaffolding, ladders and cranes for equipment setup and management.
- Implemented special effects to match creative vision of each production.
- Increased audience footfall to our stage location by the use of striking lighting and layout to help promote smaller performers.
Baylis VauxhallCheltenham, Gloucestershire
Business Development Associate
11.2021 - 06.2023
Job overview
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Negotiated contracts and closed sales with new and existing clients.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Exceeded target individual average revenue goals continuously.
- Coordinated and organised data cleansing to assist with a free flowing working environment.
Stonegate Pub GroupHayling Island, Havant
Front of House Staff Member
07.2021 - 11.2021
Job overview
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Distributed food to waiters and waitresses to serve to customers.
Stroud And Cotswold Alternative Provision SchoolStroud, Gloucestershire
School Admisistrator
12.2019 - 09.2021
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management and leadership techniques to meet tight deadlines from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Personally took on a high work load and completed an impressive amount of training to benefit the disadvantaged students that attended; including winning a grant of £5000 for a mental health oriented ’safe garden‘ project.
- Supported another school due to a management change, which then received a full site reorganisation and files moved from paper trail to organised online documents, easily accessible by both schools.
Janes PantryGloucester And Cheltenham, Gloucestershire
Sales Assistant
11.2017 - 06.2019
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Trinity College LondonColwell Arts Centre
Grade 8 Distinction from Jazz Saxophone
09.2017 - 09.2018
University Overview
High School For GirlsDenmark Road, Gloucestershire
11 GCSEs
09.2012 - 08.2017
University Overview
- Maths, English Literature, English Language, Biology, Chemistry, Physics, French, Religious Studies, Music, Sociology, Geography
- Also studied - Drama, Design and Technology, Fine Art, Microsoft and Internet Technology, Spanish, Business Life Skills, and Photography.
- Member of the Concert Band, Jazz Band, Choir and Flute Choir
High School For Girls Sixth FormDenmark Road, Gloucester
3 A-Levels from Psychology, Music And Geography
09.2017 - 05.2019
University Overview
- Professional experience completed in Mechanical Music at ‘A Remus Sound’ producing a guitar which was later sold in store.
Skills
Time efficient and reliable team player
undefinedInterests
Interests
I partially maintain and modify my own vehicles, as well as helping and learning from my friends at their garage. This means I am mechanically minded, and know vehicle parts and workshop equipment well.
My late father was the Director of Takisawa UK - a company who machined pistons and engine components for Formula 1 at the time. This background has fired my passion for automotive sport and has driven my passion for mechanics further.
I love to drive and go on adventures. I often explore new places and see friends across the UK on my travels. The best holidays are spent amongst nothing but nature and no phone signal!
Timeline
Receptionist and Social Media Management
ARC MOT
06.2023 - 03.2024
Staging and Lighting Technician
Stage@
02.2022 - Current
Business Development Associate
Baylis Vauxhall
11.2021 - 06.2023
Front of House Staff Member
Stonegate Pub Group
07.2021 - 11.2021
School Admisistrator
Stroud And Cotswold Alternative Provision School
12.2019 - 09.2021
Sales Assistant
Janes Pantry
11.2017 - 06.2019
Trinity College London
Grade 8 Distinction from Jazz Saxophone
09.2017 - 09.2018
High School For Girls Sixth Form
3 A-Levels from Psychology, Music And Geography
09.2017 - 05.2019
High School For Girls
11 GCSEs
09.2012 - 08.2017
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