MAISIE TRAYNOR
Glasgow,Glasgow City
Summary
Focused professional dedicated to delivering exceptional customer service across various roles. Builds and maintains strong client relationships, ensuring repeat business and high satisfaction rates. Manages accurate transaction records, supporting transparency and trust.
Overview
8
8
years of professional experience
Work History
Small Business Owner
EMBERCARDS
Glasgow
08.2024 - Current
- Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
- Successfully coordinated business activities to ensure maximum profitability with minimal costs.
- Utilised effective communication skills to enable successful resolution of issues and conflicts.
- Negotiated contracts with suppliers to secure cost-effective procurement of quality products.
Agent
O2 Telefonica
Glasgow
01.2022 - 09.2023
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
- Developed and maintained strong relationships with clients to build trust and loyalty.
- Maintained accurate records of all transactions, client communications, and contracts.
Agent
Ascensos
Glasgow
01.2021 - 01.2022
- Prepared and presented sales pitches to prospective clients to secure new business.
- Utilised advanced negotiation skills to close deals efficiently and effectively.
- Successfully negotiated best terms and conditions for contracts on behalf of clients through excellent persuasion skills.
Cabin Crew Member
Jet2.com
MANCHESTER
02.2018 - 12.2018
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Ensured compliance with aviation regulations and company policies throughout all cabin operations.
Education
Certificate of Higher Education - MECHANICAL ENGINEERING
CITY OF GLASGOW COLLEGE
Glasgow, GLG01-2020
HIGHER QUALIFICATIONS
KIRKCUDBRIGHT ACADEMY
Kirkcudbright, DGYSkills
- Customer service
- Financial management
- Customer relationship management
- Business growth strategies
- Financial forecasting
- Business operations
- Sales strategy
- Effective communication
Languages
English
Proficient
C2
Timeline
Small Business Owner
EMBERCARDS
08.2024 - Current
Agent
O2 Telefonica
01.2022 - 09.2023
Agent
Ascensos
01.2021 - 01.2022
Cabin Crew Member
Jet2.com
02.2018 - 12.2018
Certificate of Higher Education - MECHANICAL ENGINEERING
CITY OF GLASGOW COLLEGE
HIGHER QUALIFICATIONS
KIRKCUDBRIGHT ACADEMY