Maisie Pallister
Darlington,Durham
Summary
Results-driven and highly organized Account Manager with expertise in managing both SMB and Enterprise accounts with the Cyber Security space. Passionate about building and nurturing long-term client relationships to drive retention and identify growth on key accounts.
MEDDICC certified and proficient in three CRM systems to further efficiency, organisation and performance. Strong cyber security knowledge, backed by an Introduction to Cyber Security certification. With a drive to continuously develop knowledge based off the evolving cyber landscape.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Account Manager
Titania ltd
Remote
2024.04 - Current
- Managing and retaining 180+ SMB and Enterprise accounts whilst maintaining business relationships to ensure loyalty and long-term commitment.
- Establishing a strong rapport with clients through regular communication.
- Leading meetings for the wider sales team to ensure we correctly follow MEDDICC methodology to a high standard to aid CRM hygiene and accurate forecasting.
- Negotiating with key stake holders, resellers, partners and senior leadership.
- Working in collaboration with partners and resellers to ensure clients renewal is completed within the time frame.
- Continuous development on strategies to focus on customer growth and retention.
- Working 6+ months ahead on my account renewals in aid of accurate forecasting to present to my Sales Director.
- Maintaining a retention rate of 70-80%.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Delivered demonstrations of our software to key stakeholders within my account set.
Customer success manager
Titania ltd
remote
2022.08 - 2024.04
- Coordinated support team for improved customer satisfaction rate.
- Managed our smaller key accounts to enhance recurring revenue streams.
- Ensured a seamless transition for our customers whilst our internal systems changed, to ensure they faced no issues in purchasing or renewing licences.
- Utilised CRM systems to streamline customer management processes.
- Assessed customer needs for tailored service offerings.
- Achieved high customer retention.
Account manager
Baltic Apprenticeships
Darlington
2022.01 - 2022.08
- Worked closely with learners and their mentors to ensure the leaner was on the correct apprenticeship course.
- Indentifed cross-sell into different departments within the learners company.
- Prospected different locations for cross-sell opportunities.
- Retained accounts by identifying further apprenticeship needs and enrolling their current workforce onto higher level apprenticeships.
- Collaborating with wider teams within Baltic to ensure the best customer and learner experience.
Sales development representative
Baltic Apprenticeships
Darlington
2021.05 - 2022.01
- Utilised CRM software proficiently for tracking interactions and transactions accurately.
- Identified new business opportunities with potential clients in targeted markets.
- Utilised SalesNav and LinkedIn for prospecting appropriate companies within territory.
- Managed challenging scenarios professionally maintaining a positive company image at all times.
- Met targets consistently by implementing effective pipeline management practices.
- Identified and qualified new leads through multi-channel outreach.
Education
MEDDICC Certification
GCSEs - 12 GCSE's from A* - C
Staindrop Academy
Staindrop, Durham 2010.09 - 2015.07
Skills
- High level of CRM efficiency and hygiene
- Communication skills across many different regions
- Strong negotiation skills
- CRM experience in Hubspot, Dynamics 365 and Salesforce
- Target setting and tracking
- Sales cycle understanding and MEDDICC/MEDDPICC methodology certified
- Technical sales background
- Partnership development experience
- Knowledge in full sales cycle and paper process
- Target driven and thrives in high pressure situations
Certification
- MEDDICC Methodology Certified
- Introduction to Cyber Security Certificate
References
References available upon request.
Timeline
Account Manager
Titania ltd
2024.04 - Current
Customer success manager
Titania ltd
2022.08 - 2024.04
Account manager
Baltic Apprenticeships
2022.01 - 2022.08
Sales development representative
Baltic Apprenticeships
2021.05 - 2022.01
GCSEs - 12 GCSE's from A* - C
Staindrop Academy
2010.09 - 2015.07
MEDDICC Certification