Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Maisie Longman

Orsett,Essex

Summary

I am a friendly, young and enthusiastic individual. Previously I worked as a bar professional, which helped me develop my social skills, time-keeping and client focus. My responsibilities included serving customers promptly and efficiently with a positive attitude, along with keeping the work area clean, stocked and conveniently organised at all times. I was successful in delivering quality service in a fast-paced environment, and really enjoyed my time working in these roles. I am organised, attentive and capable of quickly adapting to changing situations with a focus on client satisfaction. I also worked for a skip company, whereby I developed strong organisational and communication skills, combined with a proactive approach. I took part in tasks such as handling correspondence, customer service, booking, and organising skip services. Furthermore, I gained skills in problem-solving and multitasking, while delivering support services in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work history

Administration

Excel
Rainham, Essex
01.2024 - 05.2025
  • Boosted employee satisfaction with effective benefits administration.
  • Streamlined administrative processes to improve efficiency.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Managed social media platforms to enhance customer interaction.

Waitress

The Whitmore Arms
Grays, England
02.2023 - 12.2023
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Managed table settings for enhanced dining experience.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Optimised workflow in busy periods through successful coordination with kitchen staff.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Education

Hair and Media Makeup level 2

South Essex College
Thurrock
07.2023

GCSEs -

William Edwards
Grays
05.2022

Skills

  • Communication skills
  • Problem-solving
  • Team building
  • Friendly customer service
  • Attention to Detail
  • Basic accounting
  • Organisation and prioritisation
  • Email correspondence expertise

Certification

Emergency First Aid at Work (EFAW) and First Aid at Work (FAW)

Affiliations

  • I have always loved to partake in different sports such as netball and muay thai, which i have enjoyed since a young age. I also enjoy socialising and spending quality time with family and friends.

Accomplishments

  • Prefect
  • Duke of Edinburgh Bronze (covid)
  • Thurrock SSP Leadership qualified, over 50 hours of volunteering work
  • Captain of Angles A Team (netball)
  • Sports Captain

Timeline

Administration

Excel
01.2024 - 05.2025

Waitress

The Whitmore Arms
02.2023 - 12.2023

Hair and Media Makeup level 2

South Essex College

GCSEs -

William Edwards
Maisie Longman