Maisie Kelly
Chislehurst,Bromley
Summary
I am a dedicated and results-driven professional with a strong ability to build and nurture client relationships. With excellent time management skills, I am adept at multitasking and prioritising tasks effectively to ensure optimal outcomes. I take a data-driven approach to performance, consistently analysing key metrics to identify areas of strength and opportunities for improvement. Additionally, I am skilled at setting clear, achievable targets and working efficiently to meet them within established timeframes.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Account Manager
Defluo Group
Sidcup, Bexley
12.2022 - Current
- Managed several high-value commercial client accounts, acting as the first point of contact and ensuring customer satisfaction across all touchpoints.
- Built and maintained strong, long-term relationships with clients to drive business retention and growth.
- Analysed client KPI data, identifying areas of improvement and creating action plans to meet performance targets.
- Creating and presenting PowerPoint presentations to clients, showcasing KPI performance.
- Managed a team of 5, ensuring efficient workflows, meeting deadlines, and maintaining high client satisfaction levels.
- Collaborate cross-functionally with other departments (sales, operations) to resolve client issues and deliver on promises.
- Worked in a fast-paced, reactive environment, balancing multiple clients and projects while adhering to tight deadlines.
- Attended networking events, expanding professional contacts and prospects.
Engineer Scheduler
Defluo Group
Sidcup, Bexley
03.2020 - 12.2022
- Managed the schedules for 20 engineers, ensuring an optimal balance between reactive and planned work, and prioritising tasks based on urgency and importance.
- Coordinated with clients to book appointments, negotiating suitable times for service and ensuring minimal disruption to the client.
- Rearranging engineers schedules to accommodate urgent requests and maintaining continuous workflow.
- Organised plant and equipment for various scheduled works, ensuring all necessary tools were available.
- Requested and secured permits for works in compliance with safety and regulatory standards.
- Maintained clear communication with engineers to ensure they were fully briefed on daily tasks, changes to their schedules, and any special requirements for specific jobs.
- Monitored and reported on daily work progress, keeping relevant managers informed and resolving any issues or delays that arose during scheduled works.
Administrator
Defluo Group
Sidcup, Bexley
03.2019 - 03.2020
- Closed down work orders by accurately costing them based on detailed engineers' reports, ensuring all financial aspects of the works were tracked and recorded.
- Rewrote engineers' reports, transforming technical language into polished, professional documents that were easy for clients to understand while maintaining accuracy.
- Communicated work order updates to clients, keeping them informed of job progress and providing further recommendations for additional services.
- Addressed client queries promptly, providing solutions or directing concerns to the appropriate team members to ensure a swift resolution.
- Assisted engineers with on-site issues, offering quick problem-solving assistance to ensure smooth works completion and minimal disruption to schedules.
- Chased suppliers for material information and due dates, ensuring that all necessary materials were delivered on time to prevent delays in work progress.
- Prepared and priced formal quotes for clients, ensuring that all costs were accurately accounted for and providing clear pricing information.
Retail sales assistant
Oasis Fashion
Greenhithe, Kent
10.2018 - 03.2019
- Actively promote and upsell store products to meet sales targets, providing customers with recommendations based on their needs.
- Assist customers with their queries, offering product information and advice.
- Process returns, exchanges, and refunds in compliance with the store's policies.
- Assist with regular stock checks and ensuring shelves are well-stocked and organised.
- Work closely with colleagues to achieve store goals and support day-to-day operations.
Education
City & Guilds of London Institute Level 2 Diploma - Hair and Media Makeup
London College Of Beauty Therapy
09.2018 - 03.2019
GCSEs -
Farringtons School
09.2013 - 07.2018
Skills
- Multitasking efficiency
- Target setting and tracking
- Relationship-building and management
- Meeting sales targets
- Account management and development
- Client meetings
Timeline
Account Manager
Defluo Group
12.2022 - Current
Engineer Scheduler
Defluo Group
03.2020 - 12.2022
Administrator
Defluo Group
03.2019 - 03.2020
Retail sales assistant
Oasis Fashion
10.2018 - 03.2019
City & Guilds of London Institute Level 2 Diploma - Hair and Media Makeup
London College Of Beauty Therapy
09.2018 - 03.2019
GCSEs -
Farringtons School
09.2013 - 07.2018
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