Maisie Ground
London
Summary
I am a passionate individual with experience in data accuracy and management. As well as this I have strong observational skills and the ability to critically analyse situations. I am also capable of working well under pressure, as seen by my final result of First Class Honours in Criminology BSc.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Bar Hostess
Zasbi
London
04.2025 - Current
- Working alone during shifts enabling me to resolve issues alone
- Maintained a clean environment and held a high level of standards
- Efficient with following complience policies and procedures
- Ability to solve problems creatively
Restaurant hostess
The Big Easy
London
01.2025 - 04.2025
- Responded promptly to phone calls and emails for efficient communication flow.
- Coordinated with kitchen staff for timely order preparation and delivery.
- Handled complaints with patience and professionalism, ensuring customer retention.
- Facilitated customer enquiries, resulting in improved guest experience.
Bartender
The Cavalry and Guards Club
London
01.2024 - 11.2024
- Managed stock levels efficiently, preventing shortages during peak hours.
- Ensuring professional customer service and remembering names and membership numbers where required.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Processed payments accurately reducing discrepancies at end of shift tallying.
Education
Bachelor of Science - Criminology
Middlesex University
London 09.2022 - 06.2025
Skills
- Problem-solving
- Leadership
- Strong Verbal and Written Communication Skills
- Resilience
- Organisation
- Report-writing
Timeline
Bar Hostess
Zasbi
04.2025 - Current
Restaurant hostess
The Big Easy
01.2025 - 04.2025
Bartender
The Cavalry and Guards Club
01.2024 - 11.2024
Bachelor of Science - Criminology
Middlesex University
09.2022 - 06.2025
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