Maisie Grant Considine
Milnrow, Greater Manchester,United Kingdom
Summary
Professional with extensive experience in office administration, recruitment management, and customer support. Proven ability to optimise processes for improved operational efficiency and team collaboration. Strong organisational skills utilised to achieve significant results and align with business goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Temporary Standardisation Administrator
AQA
04.2025 - 07.2025
- Orchestrated large-scale meetings with over 200 attendees, ensuring seamless check-in and efficient documentation management.
- Managed multiple administrative databases, updating records to ensure compliance with internal protocols.
- Delivered prompt customer and technical support to AQA associates, swiftly resolving queries.
- Coordinated scheduling and administration to consistently meet tight deadlines, demonstrating strong organisational skills.
Courier/Delivery Driver
Self-employed
07.2024 - 05.2025
- Executed efficient route planning across a 60+ mile delivery area, ensuring prompt parcel delivery.
- Managed logistics and scheduling, coordinating transport for products effectively.
- Achieved exceptional customer satisfaction through commitment to exceeding delivery expectations.
Social Research Interviewer
National Centre for Social Research
09.2023 - 10.2024
- Successfully recruited participants for research projects through diverse communication methods.
- Conducted interviews with individuals across all age groups and backgrounds.
- Adapted questioning techniques based on responses to enhance data collection effectiveness.
- Ensured a high standard of collected data, compliant with GDPR and DPA 2018 regulations.
- Transcribed recorded interviews meticulously to maintain detailed accuracy.
- Performed quality control checks on data to guarantee reliability.
- Facilitated effective communication flow within the research team.
- Travelled extensively for face-to-face interviews across various regions.
Portfolio Review Support Officer
University of Reading
02.2023 - 08.2023
- Developed a comprehensive database enabling advanced statistical analyses for scholarly use.
- Prepared database for publication, ensuring accessibility to researchers.
- Conducted a thorough review and submitted actionable recommendations to enhance student satisfaction.
- Delivered training sessions on new software tools, elevating staff competencies.
- Prioritised urgent tasks effectively, significantly reducing backlog.
- Collaborated within a multi-disciplinary team to promote a positive work environment.
- Adapted front- and back-office operations to ensure seamless reception services.
Inclusion and Diversity Consultant
University of Reading
02.2022 - 07.2022
- Analysed recruitment practices at University of Reading, proposing actionable improvements.
- Advised academic staff on strategies to enhance student retention and achievement, resulting in positive outcomes.
- Contributed to multiple executive-level committees focused on institutional enhancement.
- Delivered workshops to senior staff on strategies to close the Student Awarding Gap.
- Reviewed harassment reporting infrastructure, developing an action plan that significantly improved student outcomes.
- Led initiatives to expand prayer spaces for Muslim students, boosting overall satisfaction scores.
- Assessed risks linked to proposed business solutions, effectively minimising potential issues.
- Designed and delivered customised training programmes to elevate workforce skills.
Research-Based Curricula Researcher
AccessEd NGO
10.2021 - 01.2022
- Authored educational coursebook named The Making of British Policy, praised by charity and key stage 3 students, benefiting from educational resources.
Subject Matter Expert
go-centric
12.2020 - 09.2021
- Served as primary contact for team leaders and contact tracers, guiding resolution of complex issues.
- Ensured proper addressing of safeguarding concerns and management of high-risk health cases.
- Onboarded several new staff members, training them on call handling procedures and system navigation.
- Contributed to troubleshooting new campaign by identifying script inconsistencies and CMS improvements.
- Provided actionable feedback to enhance campaign effectiveness, with majority of suggestions implemented.
- Advised L&D department on necessary training adaptations for incoming agents on new campaign.
- Trained multiple staff members in transition to new campaign protocols and responsibilities.
- Quickly adapted to changes in protocols, software, and technologies.
Education
MLitt - Strategic Studies
University of St Andrews
01.2018 - 01.2019
BA - International Relations
University of East Anglia
01.2015 - 01.2018
Skills
- Office Administration
- Recruitment oversight
- Customer Support
- Team Coordination
- Microsoft Office Proficiency
- Project management software experience
- Database management
Certification
- P2T – Preparing to Teach, University of Reading, 01/2022, Completed a comprehensive training course covering teaching classes, classroom administration, feedback, inclusion, and safeguarding.
- 120-Hour Professional Teaching English As a Foreign Language (TEFL), Teacher Record, 11/2020, Completed a 120-hour course at the Distinction level covering lesson planning, teaching skills, classroom management, and teaching children.
Publications
- "The Women, Peace and Security Agenda: Place, Space and Knowledge Production," International Peacekeeping, 2023
- The Making of British Policy: Key Stage 3., AccessEd, 2022
Timeline
Temporary Standardisation Administrator
AQA
04.2025 - 07.2025
Courier/Delivery Driver
Self-employed
07.2024 - 05.2025
Social Research Interviewer
National Centre for Social Research
09.2023 - 10.2024
Portfolio Review Support Officer
University of Reading
02.2023 - 08.2023
Inclusion and Diversity Consultant
University of Reading
02.2022 - 07.2022
Research-Based Curricula Researcher
AccessEd NGO
10.2021 - 01.2022
Subject Matter Expert
go-centric
12.2020 - 09.2021
MLitt - Strategic Studies
University of St Andrews
01.2018 - 01.2019
BA - International Relations
University of East Anglia
01.2015 - 01.2018
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