Summary
Overview
Work history
Education
Skills
Timeline
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Maisie Coburn

Halstead ,Essex

Summary


I am a very well presented, bright and enthusiastic individual who is very willing and eager to learn. I am socially confident, articulate with strong customer service skills. I am reliable, honest, organized and always want to work hard. Starting work form a young age and being around customers I have manged to gain plenty of skills and been able to adapt these skills to different job roles. I pride myself in things such as… High level of customer service in different job roles, till operation, maintenance of department, in depth product knowledge, dealing with enquiries to pass onto the team, faulty goods procedure, arranging stock transfers with other stores. I also have experience in working towards KPI’s and certain targets. I was able to complete the Bronze Duke of Edinburgh award which taught me that I have a lot more resilience. Going out into the community made me develop good people skills and be ready for working/everyday life.

Overview

6
6
years of professional experience

Work history

Kitchen Designer

Wren Kitchens
Chelmsford
01.2023 - Current
  • Assist clients to envision kitchen space and functionality with inspirational design ideas.
  • Design floor plans, elevations, 3D renders using in-house CAD software for review and presentation, maintaining client input throughout.
  • Create competitive price quotes and sales presentations to illustrate client project specifications and discuss budget constraints.
  • Adapt client ideas into functional designs for fashionable living spaces.
  • Manage overall projects and adapt to accommodate unforeseen delays.
  • Assess projects against budgets, adapting plans to meet cost limitations.
  • Increase revenue using upselling techniques.
  • Develop space planning concepts with selections of colour palettes and materials.
  • Consult with clients to determine architectural preference and incorporate desires into designs.
  • Coordinate installations with installers.
  • Customer Care for after sales. Including customer complaints, reordering of damaged/missing items.
  • Reception duties including greeting clients, answering calls & emails.
  • Work towards targets and KPI’s

Sales advisor

Ted Baker
Braintree
01.2022 - 12.2022
  • Maintain store standards to uphold clean, professional appearances.
  • Provide customers with price information and handle financial transactions.
  • Remain knowledgeable in current stock to provide helpful, informative customer advice.
  • Assist customers with product returns, including refunds & exchange.
  • Process payments promptly and precisely using Point Of Sale, minimising customer waiting times.
  • Sign customers up to brand loyalty schemes, increasing repeat store spending.

Bar staff

The Onley
Stisted
04.2021 - 12.2022
  • Serve high volumes of guests in fast-paced service environments.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Collected, washed and put away glassware between guests.
  • Maintain bar stocks, replenishing daily as necessary.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale.
  • Inspect customers ID to verify age against legal standards.
  • Create a range of alcoholic and non-alcoholic mixed drinks for establishment guests.

Sales assistant

Fenwick
Colchester
10.2019 - 02.2020
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Maintain knowledge of products and features to provide recommendations to customers.
  • Completed stock checks and reorder out of stock items.

Sales assistant

Next
Braintree
11.2018 - 01.2019
  • Operate tills with accuracy and processed cash and card transactions.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Update products labelling and pricing to reflect discounts and offers.

Education

GCSEs -

The Ramsey Academy, Halstead
Halstead
09/2013 - 05/2018

Higher National Diploma - Beauty Therapy

Colchester Institute
Colchester, Essex

Skills

  • Attention to Detail
  • Project Management
  • Creative
  • Product knowledge/ expertise
  • CAD design (3D & 2D)

Timeline

Kitchen Designer

Wren Kitchens
01.2023 - Current

Sales advisor

Ted Baker
01.2022 - 12.2022

Bar staff

The Onley
04.2021 - 12.2022

Sales assistant

Fenwick
10.2019 - 02.2020

Sales assistant

Next
11.2018 - 01.2019

GCSEs -

The Ramsey Academy, Halstead
09/2013 - 05/2018

Higher National Diploma - Beauty Therapy

Colchester Institute

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