Summary
Overview
Work history
Education
Skills
Timeline
Generic

Maisie Chapman

Maidstone,Kent

Summary

Dynamic and reliable professional with extensive expertise in bar service and festival merchandising, demonstrating a positive attitude under pressure and high energy levels. Adept at stage setup and breakdown, crowd control compliance standards. Possesses strong knowledge of licensing and ensuring compliance with health and safety laws and hospitality etiquette, coupled with exceptional customer service skills. Committed to punctuality and reliability, with proven proficiency in cash handling and food and beverage service. Driven by creativity and innovation, aiming to enhance operational efficiency while maintaining exemplary standards of service.

Overview

3
3
years of professional experience

Work history

Festival volunteer

Various
Various, Various
05.2022 - Current
  • Set up equipment and booths, leading to a well-organised event space.
  • Maintained cleanliness and orderliness during the event tenure.
  • Provided first-rate customer service to festival goers, enhancing their overall experience.
  • Offered prompt aid during emergencies, reducing potential risks or harm to visitors.
  • Improved festival atmosphere with dedicated volunteer service.
  • Handled food and drink stands efficiently serving a large number of customers.
  • Coordinated effectively with other volunteers to ensure seamless event execution.
  • Assured safety of attendees by adhering strictly to health and safety protocols.
  • Ensured smooth operation by coordinating with festival team members.
  • Responded to emergencies promptly, following established protocols and procedures.
  • Provided assistance to festival staff, including running errands, setting up equipment and cleaning up after events.
  • Assisted in setup and breakdown of festival stages, tents and other event infrastructure.

Special event assistant

ICatching
Manchester , Lancashire
08.2024 - 11.2024
  • Assisted in designing event spaces, creating an engaging environment for guests.
  • Maintained a professional demeanour under pressure situations demonstrating excellent problem-solving skills,.
  • Handled unforeseen issues during events swiftly, minimising disruption to attendees' enjoyment.
  • Executed scheduling tasks accurately whilst adhering strictly to deadlines provided by clients or managers.
  • Collaborated closely with team members, fostering a productive work environment.
  • Completed venue set and breakdown, transporting and storing equipment safely..
  • Loaded and unloaded supplies and equipment to foster seamless event setup.
  • Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.

Bartender waiter

Ovation nightclub
Maidstone, Kent
09.2023 - 11.2023
  • Delivered exceptional customer service, resulting in repeat business.
  • Built rapport with patrons for improved customer experience.
  • Kept customers satisfied with timely service delivery.
  • Demonstrated professionalism and patience whilst dealing with difficult customers.
  • Worked collaboratively within a team to ensure smooth operation during peak hours.
  • Ensured compliance with hygiene standards through routine cleaning tasks.
  • Handled cash transactions accurately preventing discrepancies in daily takings.
  • Maintained cleanliness of the bar area by regular sweeping and mopping.
  • Checked identification to ensure legal age requirements for alcohol consumption were met.

Cleaning assistant

Wetherspoons (Muggletons Inn)
Maidstone, Kent
02.2023 - 05.2023
  • Reported any damage found during routine cleans; ensured quick repairs or replacements as necessary.
  • Ensured safety standards through correct usage of cleaning chemicals and equipment.
  • Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
  • Polished furniture and fittings for a sleek look in corporate settings.
  • Provided sanitary conditions by disinfecting high-touch surfaces regularly.
  • Spot cleaned and sanitised high-touch areas.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.

Education

GCSEs - General education

The Maplesden Noakes School
Maidstone, Kent

Skills

  • Positive attitude under pressure
  • High energy level
  • Knowledge of licensing laws
  • Stage setup and breakdown
  • Punctuality and reliability
  • Festival merchandising
  • Bar service experience
  • Hospitality etiquette knowledge
  • Crowd control
  • Health and Safety regulations
  • Food and beverage service
  • Creativity and innovation
  • Handling cash
  • Health and Safety Compliance
  • Cash handling
  • Customer Service

Timeline

Special event assistant

ICatching
08.2024 - 11.2024

Bartender waiter

Ovation nightclub
09.2023 - 11.2023

Cleaning assistant

Wetherspoons (Muggletons Inn)
02.2023 - 05.2023

Festival volunteer

Various
05.2022 - Current

GCSEs - General education

The Maplesden Noakes School

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Maisie Chapman