Maisie Bolt
Exeter
Summary
Organised professional able to manage tasks with precision and prioritisation. Demonstrates excellent communication skills and proficiency in Microsoft Office, ensuring smooth office operations. Eager to bring dedication and reliability to an administrative role.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Customer assistant
Morrisons
Exeter, Devon
2024.10 - 2025.04
- Provided friendly and efficient customer service at the kiosk counter, managing a high volume of cash and card transactions a day.
- Sold age restricted products including tobacco and lottery items, following the Challenge 25 and age verification protocols.
- Handled customer complaints and refunds professionally, resolving issues promptly and escalating where needed.
- Demonstrating great conflict resolution skills, while maintaining a calm and respectful approach towards all customers.
- Recommended and assisted in setting up accounts and reward cards, to maintain a strong relationships and loyalty with customers.
- Assisted in opening and closing procedures, ensuring ease of activities during business hours and assisting in store security.
- Collaborated with team members to ensure prompt and efficient customer service during busy hours and supporting other departments during staff shortages or increased workload.
Floor staff member
The Cocktail Club
Exeter, Devon
2024.05 - 2024.07
- Demonstrated strong communication skills when interacting with customers and colleagues and handled customer complaints professionally.
- Executed cash transactions efficiently, adhering to company policies.
- Practised basic food safety standards during preparation of drinks and snacks.
- Assisted with store opening and closing procedures to improve flow of operations.
- Maintained safety standards by promptly addressing spills and potential hazards.
Data entry clerk
NHS
Exeter, Devon
2023.08 - 2023.12
- Managed department emails, ensuring important communication were actioned promptly.
- Accurately input patient data into NHS systems and sorted all relevant documentation into the correct files.
- Assisted in the generation of patient reports to a high degree of accuracy using the provided template tools.
- Assembled patient test kits to support laboratory staff operations.
- Sorted and filed paper documents, including photocopying tasks.
Cleaning auditor
NHS
Exeter, Devon
2023.01 - 2023.08
- Conducted routine inspections to monitor cleanliness standards and input findings into a database.
- Provided support, relayed messages and scheduled meetings over the phone.
- Managed workload effectively by prioritising tasks and allocating time efficiently.
- Input and oversaw audit results using Microsoft Word and Excel.
Cleaning assistant
NHS
Exeter, Devon
2022.02 - 2022.09
- Performed thorough daily cleaning tasks, to enhance workplace cleanliness.
- Ensured safety standards by using cleaning chemicals and equipment safely.
- Organised storage area cleaning supplies for easy access and efficiency.
Covid-19 Tester
Serco
Exeter, Devon
2021.06 - 2021.09
- Oversaw patient registration and testing, guiding individuals through the testing process and addressing queries.
- Maintained sanitary conditions through regular cleaning and disinfection, adhering to PPE regulations.
- Collaborated with team members to improve workflow during busy periods.
Education
GCSEs -
St Peter's C of E Aided School
Exeter, Devon 2014.09 - 2019.06
BTEC Level 3 National Extended Diploma - Business
Exeter College
Exeter 2020.09 - 2022.06
Skills
- Data inputting
- Microsoft Office proficiency
- Organisation
- Time efficiency
- Teamwork
- Adaptability and willingness to learn
- Attention to detail
- Work prioritisation
Timeline
Customer assistant
Morrisons
2024.10 - 2025.04
Floor staff member
The Cocktail Club
2024.05 - 2024.07
Data entry clerk
NHS
2023.08 - 2023.12
Cleaning auditor
NHS
2023.01 - 2023.08
Cleaning assistant
NHS
2022.02 - 2022.09
Covid-19 Tester
Serco
2021.06 - 2021.09
BTEC Level 3 National Extended Diploma - Business
Exeter College
2020.09 - 2022.06
GCSEs -
St Peter's C of E Aided School
2014.09 - 2019.06