Maisie Bolland
Liverpool,Merseyside
Summary
A dedicated professional with a strong work ethic and discipline, known for a results-driven attitude and efficient time management. Expertise in food and beverage handling, client relationship management, and social media marketing. Proficient in software knowledge, including editing software and Microsoft and Adobe suites. Demonstrates excellence in customer service, with experience in filming equipment and producing short films, both fiction and documentary. Comprehensive understanding of food and beverage knowledge, health and safety regulations, creativity, innovation, excellent communication skills, and a positive attitude towards problem-solving.
Overview
3
3
years of professional experience
Work History
Events staff member
Hope Street Hotel
Liverpool, Merseyside
11.2022 - Current
- Fostered positive relationships with clients through proactive communication and problem-solving skills.
- Assisted in wedding preparation prior to the day, and also on the day of, by doing various tasks that make the day run smoothly. For example, being in-charge of the wedding music, preparing the brides dress just before she walks down the aisle to make sure everything goes the way the guests intent the day and night to go.
- Coordinated catering services during events ensuring all guests were served on time.
- Promoted a welcoming atmosphere by greeting and directing guests promptly upon arrival.
- Maintained calm under pressure whilst dealing with unforeseen event issues.
- Offered professional, friendly service at all times to maximise customer comfort and enjoyment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
Events staff member
Relish (Liverpool Liver Birds events company)
Liverpool, Merseyside
02.2022 - 10.2022
- Ensured smooth event flow by managing logistics and coordinating with various teams and other event staff.
- Improved overall event experience with meticulous attention to detail.
- Assisted in post-event clean up, leaving the venue spotless every time.
- Coordinated catering services during events ensuring all guests were served on time.
- Maintained calm under pressure whilst dealing with unforeseen event issues.
- Promoted a welcoming atmosphere by greeting and directing guests promptly upon arrival.
- Collaborated closely with event planners to understand client needs and expectations better.
Education
Bachelor of Arts - Film Studies
Liverpool John Moores University
Liverpool 09/2021 - 04/2025
A-Levels - Film Studies, English Literature and Sociology
City of Liverpool College
Liverpool 09/2019 - 06/2021
GCSEs - English Literature, English Language, Higher Maths, Triple Science, Spanish, Health and Social Care
St Julies Catholic High School
Liverpool 09/2014 - 07/2019
Skills
- Work ethic discipline
- Results-Driven attitude
- Efficient time management
- Food and beverage handling
- Client relationship
- Social media marketing
- Software knowledge, editing software and Microsoft and Adobe software
- Customer service excellence
- Filming equipment experience
- Producing short films, fiction and documentary
- Food and beverage knowledge
- Health and Safety regulations
- Creativity and innovation
- Excellent communication
- Positive attitude to problem solving and in general
- Communication skills
Affiliations
- Screenwriting, Producing short films, Reading, Astrology and Music
Timeline
Events staff member
Hope Street Hotel
11.2022 - Current
Events staff member
Relish (Liverpool Liver Birds events company)
02.2022 - 10.2022
Bachelor of Arts - Film Studies
Liverpool John Moores University
09/2021 - 04/2025
A-Levels - Film Studies, English Literature and Sociology
City of Liverpool College
09/2019 - 06/2021
GCSEs - English Literature, English Language, Higher Maths, Triple Science, Spanish, Health and Social Care
St Julies Catholic High School
09/2014 - 07/2019
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