Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Maisha Islam

London

Summary

Dynamic professional with a strong foundation in proactive leadership, outcome-oriented strategies, and advanced analytical thinking. Demonstrates exceptional ability to interpret trends and navigate complex challenges, supported by expertise in cloud technology and business and commercial awareness. Skilled in analysis, problem solving, and delivering clear communication to drive impactful results. Committed to leveraging these competencies to achieve organisational success while fostering innovation and growth.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Senior Sales Advisor

EE
London
02.2023 - 07.2025
  • Nominated for 'Sales Advisor of the Year' at the EE Regional Awards for exceptional performance in customer service and sales
  • Led and developed a high-performing team, focusing on fiscal and behavioural KPIs
  • Regularly exceeded sales targets and part of the top 60% through strategic selling techniques.
  • Managed day-to-day compliance, store standards, and back office operations
  • Collaborated with technical teams to resolve billing and connectivity issues efficiently
  • Demonstrated exceptional time management to balance customer satisfaction and individual KPIs
  • Facilitated training sessions for staff members, enhancing overall team performance.
  • Maintained a professional demeanour whilst dealing with difficult customers to maintain brand reputation.

Finance and Admin Assistant

Western Solicitors
London
10.2022 - 01.2023
  • Supported client meetings to discuss new and ongoing cases
  • Drafted cover letters, application forms, and legal documents independently
  • Prepared documents for court hearings and handled payroll and bank reconciliations
  • Processed payments and drafted invoices with accuracy

Retail Assistant

John Lewis and Waitrose
London
11.2020 - 10.2022
  • Delivered exceptional customer service, assisting customers in locating and selecting products
  • Processed transactions efficiently and contributed to meeting daily sales targets
  • Organized and stocked the shop floor, maximizing sales through effective merchandising
  • Gained extensive product knowledge and led teams during peak periods

Civil Service Early Diversity Internship Programme (EDIP)

Civil Service
London
04.2021 - 04.2021
  • Shadowed fast streamers in the Foreign, Commonwealth & Development Office, gaining insights into strategic operations
  • Delivered presentations on complex topics, enhancing public speaking and analytical skills
  • Engaged in policy discussions, developing a comprehensive understanding of governmental business operations

Education

Bachelor of Science - Economics

SOAS University of London
London
09.2020 - 07.2024

Skills

  • Proactive leadership
  • Outcome-Oriented
  • Advanced analytical thinking
  • Able to interpret trends
  • Understanding complexity
  • Exceptional communication skills
  • Analysis and problem solving
  • Cloud technology
  • Business and commercial awareness
  • Data Management

Affiliations

  • Cooking
  • Reading
  • Family

References

References available upon request.

Timeline

Senior Sales Advisor

EE
02.2023 - 07.2025

Finance and Admin Assistant

Western Solicitors
10.2022 - 01.2023

Civil Service Early Diversity Internship Programme (EDIP)

Civil Service
04.2021 - 04.2021

Retail Assistant

John Lewis and Waitrose
11.2020 - 10.2022

Bachelor of Science - Economics

SOAS University of London
09.2020 - 07.2024

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Maisha Islam