Maisey Meek
Gravesend,Kent
Summary
Passionate and proactive Team Manager with over 4 years experience in retail within Marks and Spencer. Skilled in driving performance, consistently meeting and exceeding targets. Detail driven with a strong focus on quality and operational success. Committed to expanding skillset, taking on new challenges and collaborating across diverse teams to achieve organisational goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Team Manager
Marks & Spencer
Greenhithe, Kent
2024.10 - Current
- Successfully managing Homeware and Kidswear departments and leading a team of over 25 people.
- Review sales figures weekly and implement strategies to increase sales and meet targets.
- Effectively launching new products and policies across both departments.
- Enforcing the M&S way to ensure processes are being followed correctly.
- Giving feedback to the support centre about products, customer opinions and sale rates.
- Completing administrative tasks for my team including scheduling shifts and resolving pay issues.
Team Support Manager
Marks & Spencer
Greenhithe, Kent
2024.04 - 2024.10
- Effectively led the morning fill operation.
- Implemented new strategies and methods to ensure targets were met.
- Conducted regular performance reviews, ensuring continuous improvement of staff skills.
- Prioritised work load and made timely decisions ensure the team stayed on track.
Customer Assistant
Marks & Spencer
Greenhithe, Kent
2021.08 - 2024.06
- Specialised in homeware product knowledge.
- Handled requests with friendly, knowledgeable service and support, continuously achieving positive customer feedback.
- Offered advice on product selection for enhanced levels of support and service.
- Specialised in furniture ordering and completion of loans for customers.
- Helped train new staff members and supported with specific requests.
Education
Foundation Diploma in Art, Design and Media - Visual Communications
University for the Creative Arts
Rochester, Medway 2022.09 - 2023.06
A-Levels - Geography, Fine Art, Sociology
Saint George's church of England School
Gravesend, Kent 2020.09 - 2022.07
GCSEs -
Saint George's Church of England School
Gravesend, Kent 2017.09 - 2020.07
Skills
Attention to detail
Communication
Responsibility
Organisation
IT skills
Proactive
Passionate
Problem-solving
Timeline
Team Manager
Marks & Spencer
2024.10 - Current
Team Support Manager
Marks & Spencer
2024.04 - 2024.10
Foundation Diploma in Art, Design and Media - Visual Communications
University for the Creative Arts
2022.09 - 2023.06
Customer Assistant
Marks & Spencer
2021.08 - 2024.06
A-Levels - Geography, Fine Art, Sociology
Saint George's church of England School
2020.09 - 2022.07
GCSEs -
Saint George's Church of England School
2017.09 - 2020.07