Maisey Brockton
Midsomer Norton,Bath
Summary
A highly skilled professional with expertise in time management efficiency, basic accounting knowledge, and decision-making capacity. Demonstrates proficiency in reservation systems and workflow coordination, ensuring seamless customer relations and order processing. Adept at cash handling with a strong emphasis on empathy and understanding, contributing to enhanced customer satisfaction. Career goals include leveraging skills to optimise operational processes and drive business success.
Overview
10
10
years of professional experience
Work history
Guest Relations Supervisor
Homewood Hotel & Spa
Bath, Bath and North East Somerset
2023.09 - 2026.04
- Organised shuttle services and private transfers for arriving or departing guests.
- Delivered comprehensive information regarding resort amenities, including dining options, recreational activities, and spa services, upon guest arrival.
- Address guest queries and concerns to foster positive experiences and long-term relationships.
- Enhanced customer loyalty through effective relationship management and personalised service.
- Streamlined reservation process, improving efficiency and reducing errors.
- Resolved customer complaints effectively, resulting in maintained brand loyalty.
- Handled multiple tasks simultaneously whilst maintaining high standards of professionalism.
- Managed reception operations, ensuring smooth check-ins and check-outs for guests.
- Resolved customer complaints calmly and professionally, providing positive solutions to maintain satisfaction.
- Managed workflow to continuously exceed quality service goals.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Improved customer service initiatives by streamlining sales and order management processes.
- Managed and safeguarded intellectual property systems according to legal requirements.
Waitress assistant
Holcome farm shop
Holcombe , Midsomer Norton
2021.05 - 2023.08
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Alleviated workload of wait staff through diligent assistance.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Streamlined order placements with clear communication to kitchen staff.
- Assisted in food preparation, ensuring prompt service during busy times.
- Followed health regulations whilst handling food, promoting safe practices.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
Waitress
Apex Hotels
Bath, Bath and North East Somerset
2017.09 - 2018.12
- Managed table settings for enhanced dining experience.
- Advanced team efficiency by assisting in training new waitstaff members.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Met special dietary requests with careful preparation and presentation of dishes.
- Accommodated special event needs, provided customised services for parties.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Bartender
Bristol Airport
Bristol
2017.06 - 2017.09
- Increased footfall with engaging promotional strategies.
- Rotated stock regularly, reducing waste from expired products.
- Adhered to health and safety regulations strictly.
- Ensured customer satisfaction by providing excellent service.
- Liaised with kitchen staff for seamless service delivery.
- Restocked bar efficiently during busy periods.
- Engaged in upselling techniques, boosting sales revenue.
- Prepared beverages, ensuring consistent quality.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Handled cash transactions to ensure accurate accounting.
- Served customers to foster a friendly atmosphere.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Bartender
Khoosoosi Night Club
Bath
2016.04 - 2017.05
- Resolved customer complaints promptly to maintain good relationships.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Recommended drinks to customers, increasing overall sales.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Handled cash transactions securely minimising risk of theft or fraud.
- Checked identification of customers to ensure legal drinking age compliance.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Welcomed guests with friendly conversation and fun atmosphere.
- Collected, washed and put away glassware between guests.
- Input orders into register, calculated bills and collected payments.
Sales assistant
Superdrug
Bath, Bath and North East Somerset
2015.11 - 2016.12
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Trained new staff members, fostering a supportive working environment.
- Monitored trends in consumer behaviour with keen attention to detail.
- Conducted daily inventory checks to manage stock levels accurately.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Assisted customers with product selection for optimal satisfaction.
- Demonstrated products effectively leading to increased sales conversions.
- Improved customer service by efficiently handling queries and complaints.
- Utilised excellent communication skills to provide detailed product information.
- Offered personalised shopping advice to enhance customer experiences.
- Collaborated effectively with team members to meet sales targets.
- Managed till operations smoothly, reducing waiting time for customers.
Education
NVQ Level 2 - Barbering
Bath College
Bath, Bath and North East SomersetSkills
- Time management efficiency
- Basic accounting knowledge
- Decision making capacity
- Knowledge of reservation systems
- Empathy and understanding
- Workflow coordination
- Cash handling
- Customer relations
- Order processing
Timeline
Guest Relations Supervisor
Homewood Hotel & Spa
2023.09 - 2026.04
Waitress assistant
Holcome farm shop
2021.05 - 2023.08
Waitress
Apex Hotels
2017.09 - 2018.12
Bartender
Bristol Airport
2017.06 - 2017.09
Bartender
Khoosoosi Night Club
2016.04 - 2017.05
Sales assistant
Superdrug
2015.11 - 2016.12
NVQ Level 2 - Barbering
Bath College