MAIREAD WYNNE

As Head of student Services I lead on, Attendance and Administration in this large secondary school. My role includes

• Supporting families, pupils and schools in addressing and improving attendance, enforcing relevant legislation as required.
• Offering advice and guidance at school attendance and family meetings to reduce absences in line with government targets.
• Ensure thorough child safeguarding and welfare through diligent monitoring and risk assessments.
• Identifying and implementing innovative strategies for maintaining and growing school attendance.
• Supporting students to identify problems impeding education and attendance.
• Promoting resilience and determination as key components of student success through mentoring and encouragement.
• Careers advice and support
• Leading a support team, that delivers excellent service to our stakeholders, achieved using a robust performance management process that by motivates, challenges and empowers employees. .

• Directed day-to-day work of employees and motivated teams to exceed objectives.
• Monitored operations to assess and highlight results.
• Maintained organisational compliance with applicable legislation and regulations.
• Put in place clear controls for financial administration and business management.
• Identified and resolved operational issues impacting productivity, performance or profitability.

I joined the Coventry Building Society as a Branch Manager; this further developed my skills as a leader. During this time, I lead our team to deliver some this highest customer satisfaction scores within the branch network averaging 97% satisfactionthis was achieved through coaching, challenge, support and empowerment, building a culture where people were valued and motivated to make a difference.

With my proven track record of team management and my ability to motivate and coach people I secured a role within the Learning and development team. I used my experience to establish skills gaps and design courses alongside key stakeholders that would again provide colleagues with the skills and coaching to develop in their role and to improve the quality of our service.

My final role with the Coventry Building Society was within the Corporate Responsibility Team. I designed and delivered an Employability Skills programme that we delivered to local secondary schools to assist with giving pupils the skills and knowledge needed to take their first steps in to the workforce. The programme resulted in many pupils gaining internships within our company and the wider business community.

• I led a highly successful team of Barclays Business Advisors
• Within that team, I maintained a consistently high level of performance, through coaching, development and empowerment
• This resulted in my team consistently achieving above 93% customer satisfaction scores.