Maimuna Fatty
Barking
Summary
Dedicated Support Worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Motivated Support Worker offering valuable contributions in all facets of administrative activities derived from diverse, 1-year background. Recognized for exemplary time management, organisation, prioritization and work ethic.
Friendly Worker with years of experience carrying out clerical and customer service tasks.Skilled at supporting customers with simple and complex needs with professionalism. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Receptionist
Ema Vezetiu
Oxford Circus
10.2022 - 01.2023
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Collected Type payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Stored guest valuables in safe and individual boxes for security.
Support Worker/ Care Assistant
Carly Rochester
Romford
06.2021 - 09.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and assisted residents through individual service plans.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Conferred with supervisor to discuss patient condition and medical care.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
JD Sports
Sales Assistant
Beckton
10.2019 - 04.2021
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Healthcare Management - Healthcare Management
Arden University
Tower Hill06.2023
A LEVELS - Business, Law, Financial Studies
Leyton Sixth Form College
Leyton06.2020
GCSE’S - Maths, English, Science, Spanish, History Etc
Dagenham Park Church of England School
Dagenham06.2018
Skills
Customer and client relations
Professional demeanor
Documentation and reporting
Office administration
Security awareness
Organization skills
Administrative support
Verbal and written communication
Telephone skills
Strategic planning
Time management
Technical Support
Privacy and confidentiality
Community integration
Medication Administration
Behavioral Management
Flexible schedule and availability
Patient care
Compassionate care
Stress management
Progress documentation
Timeline
Receptionist
Ema Vezetiu
10.2022 - 01.2023
Support Worker/ Care Assistant
Carly Rochester
06.2021 - 09.2022
JD Sports
Sales Assistant
10.2019 - 04.2021
Healthcare Management - Healthcare Management
Arden University
A LEVELS - Business, Law, Financial Studies
Leyton Sixth Form College
GCSE’S - Maths, English, Science, Spanish, History Etc
Dagenham Park Church of England School