Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maimouna Diallo

Northolt,London

Summary

A dedicated professional with a strong foundation in customer service and cash handling, demonstrating patience and composure in high-pressure environments. Skilled in tills operation and multidisciplinary teamwork, consistently delivering reliable and positive service. Committed to career growth by leveraging resilience and responsibility to achieve excellence in all tasks.

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

4
4
years of professional experience

Work History

Waitress

The Cocochine Restaurant
City of Westminster, London
09.2024 - 12.2025
  • Accommodated special event needs, provided customised services for parties.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Maintained clean and organised dining area for customer comfort.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Shop assistant

St Luke's Hospice
Northolt, Ealing
03.2022 - 07.2024
  • Handled cash register efficiently, ensuring accurate transactions.
  • Managed stock levels on shop floor for continuous product availability.
  • Coordinated closely with management on shop floor layouts and visual merchandising.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Updated window displays regularly for fresh store appeal.

Education

L2 ESOL - ESOL

West Herts College
Watford
09.2022 -

Skills

  • Patience and composure
  • Resilient under pressure
  • Tills operation
  • Customer Service
  • Cash handling
  • Multidisciplinary teamwork
  • Highly responsible and reliable
  • Upbeat, outgoing and positive

Languages

French
Fluent

Timeline

Waitress

The Cocochine Restaurant
09.2024 - 12.2025

L2 ESOL - ESOL

West Herts College
09.2022 -

Shop assistant

St Luke's Hospice
03.2022 - 07.2024
Maimouna Diallo