Maike Kliemann
Sunbury
Summary
Proactive, resourceful and motivated professional with shipping administration pared with customer service experience. Handled queries knowledgeably and promptly to meet performance targets. Possesses strong organisational skills and proficiency in communication, making seamless transition into role of Shipping Administrator. Aims to streamline shipping processes and enhance overall operational efficiency for company.
Overview
15
15
years of professional experience
Work history
Customer service representative
Foundever
Kingston
2016.08 - 2026.04
- Managed high volume of inbound calls for quick resolution of customer issues.
- Developed empathic client relationships.
- Assisted customers with product-related questions, feedback and complaints.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Family Manager
Own family-maternity leave
Kingston
2015.12 - 2017.07
- Organising and planning family life.
- Being flexible 24/7 in all kinds of situations.
Senior customer sales and service agent
Interturbine Aviation Logistics Ltd
Feltham
2015.01 - 2015.12
- Improved customer satisfaction by effectively handling complaints and inquiries and providing timely quotes and shipping information.
- Built strong relationships with customers and colleagues.
- Utilised CRM software effectively, improving data management efficiency. Coordinated with other departments for seamless operations flow.
- Prioritised tasks effectively, ensuring optimal productivity in high-pressure situations. Resolved or escalated customer issues for high levels of satisfaction.
Warehouse supervisor
Interturbine Aviation Logistics Ltd
Feltham
2014.03 - 2014.12
- Packed bigger shipment for stocktranfers to other company warehouse, including all relevant shipping documents.
- Facilitated communication amongst team members for improved work relationships.
- Trained new employees, resulting in better job proficiency and productivity.
- Delivered quality assurance by enforcing company policies and standards.
- Coordinated incoming goods, ensuring accuracy in inventory management. Resolved operational issues promptly, minimising disruptions in work flow.
Order processor
Interturbine Aviation Logistics GmbH
Kaltenkirchen, Germany
2011.01 - 2014.02
- Created bigger shipments and all related shipping documents included invoices and costumes documents.
- Collaborated closely with warehouse staff for timely preparation and dispatch of goods ordered. Boosted team efficiency by assisting with workload during high-volume periods.
- Coordinated with sales teams to ensure accurate order fulfilment, improving overall service quality through promptly processing and dispatching orders.
- Monitored shipments until final destination for complete customer satisfaction.
Education
Apprehensive A-Level - Industrial clark
Nier GmbH
Hohenlockstedt 07.2000
Skills
- Bilingual English and German
- Proactive follow-up behaviour
- Pressure handling
- Willingness to learn new skills
- Problem-solving
- Microsoft Office
- Adaptive team player
Timeline
Customer service representative
Foundever
2016.08 - 2026.04
Family Manager
Own family-maternity leave
2015.12 - 2017.07
Senior customer sales and service agent
Interturbine Aviation Logistics Ltd
2015.01 - 2015.12
Warehouse supervisor
Interturbine Aviation Logistics Ltd
2014.03 - 2014.12
Order processor
Interturbine Aviation Logistics GmbH
2011.01 - 2014.02
Apprehensive A-Level - Industrial clark
Nier GmbH