MAIJOE THOMAS
Reading,UNITED KINGDOM
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Supervisor
CHIRAMEL SUPERMARKET
IRINJALAKUDA,KERALA, INDIA
08.2018 - 07.2022
- Built customer retention and satisfaction by delivering top-quality service.
- Managed staff rotas, planning workloads effectively and strategically.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
Restaurant manager
SKEWER DONER & MORE
JAHARA, KUWAIT
05.2016 - 05.2018
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Analysed operations to improve restaurant efficiency and service levels.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
Restaurant captain
BREAD TALK
SALMIYA, KUWAIT
04.2014 - 04.2015
- Handled customer complaints with poise and grace.
- Delivered quality service by providing warm and welcoming environment.
- Followed checklists for shift start and end to help with smooth transitions.
- Tended to buffet and made sure food items were quickly replenished.
Restaurant captain
GRAND HOTEL
ERNAKULAM, INDIA
03.2013 - 03.2014
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Reconciled tills using POS software.
- Maximised covers by monitoring dining room for seating availability.
Assistant restaurant manager
RIVERWALK TANDOOR
BUGIS, SINGAPORE
09.2011 - 09.2012
- Maintained safe working and guest environments, reducing injury and incident risks.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant captain
HILL VIEW HOTEL
ERNAKULAM, INDIA
02.2011 - 08.2011
Waiter
RIVERA SUITES
ERNAKUAL, INDIA
11.2008 - 04.2010
TRAINEE WAITER
RESORT MERINHA DOURDA
GOA, INDIA
04.2008 - 09.2008
Education
DIPLOMA - HOTEL MANAGMENT
IIMS
INDIA 07.2007 - 03.2008
PLUS TWO - COMMERCE
GOVT OF KERALA
INDIA 06.2002 - 03.2004
S S L C -
GOVT OF KERALA
INDIA 06.2001 - 03.2002
Skills
- Customer service
- Issue resolution
- POS operation
- Data collection and analysis
- Financial management
- Team supervision
- Employee management
Languages
English
Intermediate
Timeline
Supervisor
CHIRAMEL SUPERMARKET
08.2018 - 07.2022
Restaurant manager
SKEWER DONER & MORE
05.2016 - 05.2018
Restaurant captain
BREAD TALK
04.2014 - 04.2015
Restaurant captain
GRAND HOTEL
03.2013 - 03.2014
Assistant restaurant manager
RIVERWALK TANDOOR
09.2011 - 09.2012
Restaurant captain
HILL VIEW HOTEL
02.2011 - 08.2011
Waiter
RIVERA SUITES
11.2008 - 04.2010
TRAINEE WAITER
RESORT MERINHA DOURDA
04.2008 - 09.2008
DIPLOMA - HOTEL MANAGMENT
IIMS
07.2007 - 03.2008
PLUS TWO - COMMERCE
GOVT OF KERALA
06.2002 - 03.2004
S S L C -
GOVT OF KERALA
06.2001 - 03.2002