Maija Potts
Manchester
Summary
Versatile and reliable professional with a strong sense of teamwork, accountability, and a service-oriented mindset. Focused on building meaningful connections as the foundation for effective collaboration and exceptional service. Experienced in presenting work across various formats and trained in infographic design to enhance communication impact. Demonstrates critical thinking and proven problem-solving abilities, with a commitment to understanding issues from multiple perspectives to identify effective solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Child Care Assistant
College Fields Montessori Holiday Club
Marlborough, Wiltshire
2025.07 - Current
- Responsible for a group of children aged 2-8, alongside a member of management.
- Practised patience, adaptability and problem-solving.
- Assisted with meal preparation, ensuring dietary needs were met.
Customer service and Laundry Assistant
Laundry with Love
Marlborough, Wiltshire
2022.06 - Current
- Assisted customers with their needs, ensuring a high level of service.
- Operated and maintained laundry machines.
- Handled cash and card transactions.
- Managed deadlines with efficiency and accuracy.
Multi-role Employee
Potts Partnership
Swindon, Wiltshire
2018.09 - 2022.03
- Worked in various roles, including kitchen, warehouse, and office.
- Processed food products according to safety and quality standards.
- Managed machinery hygienically and effectively in a food environment.
- Performed administrative tasks, such as data entry.
- I adapted to changing work hours when production ran over, maintaining a positive and professional attitude throughout.
Education
Bachelor of Arts - Sociology and Criminology
Manchester Metropolitan University
Manchester 09/2022 - 05/2026
Skills
- Customer service: Strong ability to assist and interact with customers, ensuring satisfaction
- Adaptability: Proven ability to handle various roles and tasks in different environments
- Collaborative: Experience working effectively both independently and as part of a team
- Time management: Efficient in managing multiple tasks and meeting deadlines
- Technical skills: Proficient in using laundry and food machinery as well as basic office software
Work Experience and Voluntary work
- Work experience at Hr Dept Swindon: shadowed a team and learned the practices and skills required in an HR environment. This experience allowed me to reflect on my own strengths, such as a people-oriented approach to work, adaptability, problem-solving, communication, and a commitment to rational, fact-based decision-making that maintains a balanced perspective.
- Online work experience for Yellow Beacon through Pactera: two-week work experience, creating a report on consumer markets to move into, with a small team of other interns. Yellow Beacon is a mental health and well-being service, so we had to think creatively about the avenues to market, too, to maintain the accessibility of their product.
- Voluntary work at Bread and Butter: In my free time, I have been volunteering at a local food club, distributing donated food to members of my community.
Certification
- UK driving licence
- DBS check
- Carbon Literate
References
References available upon request.
Timeline
Child Care Assistant
College Fields Montessori Holiday Club
2025.07 - Current
Customer service and Laundry Assistant
Laundry with Love
2022.06 - Current
Multi-role Employee
Potts Partnership
2018.09 - 2022.03
Bachelor of Arts - Sociology and Criminology
Manchester Metropolitan University
09/2022 - 05/2026