Maidah Riaz
Dagenham
Summary
Dynamic and results-oriented project management professional with a proven track record of successfully planning and executing complex events, managing social media campaigns, and providing high-level administrative support, that was polished during my time at NDU. Skilled in coordinating diverse teams, maintaining stakeholder relationships, and delivering projects on time and within budget, especially at Malmin Orthodontics. Adept at leveraging analytical and organizational skills to solve problems, optimize workflows, and achieve strategic goals. Proficient in project management tools and methodologies, with a passion for driving impactful results and fostering collaborative environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Malmin Orthodontics
07.2024 - Current
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted with onboarding new clients and securing paperwork completion.
Social Media Manager
Zeerac
02.2022 - 06.2023
- Authored fresh and engaging press releases and prepared complete press kits.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Drafted speeches for company executives and advised on media talking points.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Taught in-house employees strategies for successful internal and external communications.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Event Coordinator
National Defence University
02.2019 - 01.2023
- Managed event logistics and operations.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed creative themes for events and created related activities to engage attendees.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Developed detailed event reports, documenting all aspects of each event.
- Analyzed event costs to identify areas of improvement and cost savings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Utilized social media to promote events and increase attendance.
- Produced concept plans for high-profile corporate meetings and events.
- Implemented protocols and procedures to effectively manage planning process.
Education
Master of Science - Project Management
Anglia Ruskin University
Chelmsford, United Kingdom11-2024
Bachelor of Science - International Relations
National Defence University
Islamabad, Pakistan01-2023
Skills
- Scheduling and Bookkeeping
- Office administration
- Business operations
- Project management
- Customer and client relations
- Attention to Detail
- Adaptability and Flexibility
- Interpersonal and Negotiation Skills
- Effective Communication
- Critical Thinking and Analytical Skills
Affiliations
- Association for Project Management
Certification
- Safeguarding in Education - Level 1, Prospero Group
- Prevent Awareness Course, Prospero Teaching
Timeline
Receptionist
Malmin Orthodontics
07.2024 - Current
Social Media Manager
Zeerac
02.2022 - 06.2023
Event Coordinator
National Defence University
02.2019 - 01.2023
- Safeguarding in Education - Level 1, Prospero Group
- Prevent Awareness Course, Prospero Teaching
Master of Science - Project Management
Anglia Ruskin University
Bachelor of Science - International Relations
National Defence University
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