Summary
Overview
Work history
Education
Skills
Timeline
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Maia  Heywood-Richards

Maia Heywood-Richards

Telford,Telford and Wrekin

Summary

Having worked in retail and hospitality in both Telford and Bristol for many years, I’ve developed a strong sense of what excellent community engagement and customer service look like. I take pride in creating an atmosphere that is welcoming to all while catering to each customer's individual needs.


I love working as part of a team which is something that is reflected in my experience of playing semi-professional netball and football at various stages in my life. I'm also not afraid to take on greater responsibility and push myself to learn more on the job. As being the President of the Intersectional Feminist Society at university proved this to myself. I also strengthened my public speaking skills and learned how to make people feel as comfortable as possible in any environment. That role also taught me valuable time management and multitasking skills.

Alongside my work in hospitality and retail, I also have experience in fashion marketing and music. I help run a music label based in Bristol and work in event promotion. My cultural knowledge and social skills have been built through working across a wide range of sectors.


I believe I’d be a great fit for Foot Locker in particular, not only because of its reputation for friendly, inclusive customer service and accessible fashion, but also because I’m a huge sneakerhead. :)


Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

People Greeter/Store Assistant

Tesco Superstore/ Extra
Telford/Bristol
07.2023 - 05.2025
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Aided disabled or elderly customers with their shopping to ease their navigation throughout the premises.
  • Organised activities around the store to enhance community engagement.
  • Opening and Closing Shifts
  • Handled cash flow


Fashion Marketing Intern

Raptor Marketing
London
11.2023 - 03.2024
  • Coordinated a campaign between Tinder and Chet-lo.
  • Represented Tinder at a Chet-lo fashion event where I was interviewed about their winter season's looks.
  • Liaised directly with the CEO of Tinder in the Headquarters.

Bartender

Buckatree Hotel
Telford, Shropshire
07.2022 - 03.2023
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Recommended drinks to customers, increasing overall sales.
  • Resolved customer complaints promptly to maintain good relationships.
  • Adapted quickly to different situations maintaining efficiency even under pressure.

Education

Bachelor of Arts - English and History

University of Bristol
Bristol
09.2022 - 05.2025

A-Levels - English Literature, Biology and History

Wrekin College
Telford, Telford and Wrekin
09.2020 - 05.2022

Skills

  • Customer engagement
  • Handling cash transactions
  • Rap/DJ
  • French A2
  • Social Media Marketing & Content Creation


Timeline

Fashion Marketing Intern

Raptor Marketing
11.2023 - 03.2024

People Greeter/Store Assistant

Tesco Superstore/ Extra
07.2023 - 05.2025

Bachelor of Arts - English and History

University of Bristol
09.2022 - 05.2025

Bartender

Buckatree Hotel
07.2022 - 03.2023

A-Levels - English Literature, Biology and History

Wrekin College
09.2020 - 05.2022
Maia Heywood-Richards