Maia Grimes
Burton-on-Trent,Staffordshire
Summary
I am a results driven leader with a passion for empowering teams to deliver exceptional patient experiences. With a proven track record in operational excellence, project and people management, I thrive in guiding my team to meet and exceed our departmental goals. I am aligned with our company mission statement to give patients control through knowledge, choice, convenience and connection, I am committed to creating an environment where my team is inspired, processes and systems are efficient and patient outcomes are consistently achieved.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
Scheduling Systems Analyst
Sciensus
05.2020 - Current
- Recommended vital upgrades for improved system performance.
- Debugged intricate system issues whilst maintaining high levels of patience and professionalism.
- Developed detailed project plans to guide system enhancements and installations.
- Ensured smooth running of systems with regular maintenance checks and updates.
- Successful delivery and management of new scheduling system (FLS).
- Supporting successful delivery and implementation of D365 CE across the business.
- Project Managing Cancer Services improvement programme.
- Supporting operational teams (clinical/non-clinical) in day to day tasks and issue resolution.
- Supporting operational leads with guidance and support.
Lead Scheduler
Sciensus
05.2019 - 05.2020
- Successfully delivered on tasks within tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supporting the schedulers with day to day tasks and improvements.
- Supporting with training of new and existing staff members.
- Expert in scheduling systems.
- Supporting the department with ongoing system and process changes.
Scheduler
Health Care at Home
01.2018 - 05.2019
- Facilitated cross-functional collaboration by aligning team schedules towards common goals.
- Decreased operational delays through proactive identification and resolution of potential schedule conflicts.
- Prioritised tasks according to urgency and importance; resulted in efficient use of time.
- Ensured timely completion of projects with strict adherence to schedules.
- Facilitated seamless operations with effective resource allocation and schedule management.
Prescription Management Representative
Health Care at Home
04.2017 - 01.2018
- Established professional relationships to foster client retention.
- Managed daily operations ensuring smooth workflow and coordination.
- Provided excellent customer service, received commendations from clients frequently.
- Maintained high standards of service for positive customer experiences.
Education
GCSEs -
Paget High School
09.2009 - 09.2016
NVQ Level 4 - Associate Project Management
Penshaw View
09.2022 - 09.2024
Skills
- Agile methodology application
- System integration understanding
- Decision-Making confidence
- System analysis techniques
- System Expert - FLS
- System Expert - D365 CE
- Integration knowledge
- Power BI software
- Business process mapping
- Fundamental leadership skills
Timeline
NVQ Level 4 - Associate Project Management
Penshaw View
09.2022 - 09.2024
Scheduling Systems Analyst
Sciensus
05.2020 - Current
Lead Scheduler
Sciensus
05.2019 - 05.2020
Scheduler
Health Care at Home
01.2018 - 05.2019
Prescription Management Representative
Health Care at Home
04.2017 - 01.2018
GCSEs -
Paget High School
09.2009 - 09.2016
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