Summary
Overview
Work history
Education
Skills
Timeline
Generic

Maia Grimes

Burton-on-Trent,Staffordshire

Summary

I am a results driven leader with a passion for empowering teams to deliver exceptional patient experiences. With a proven track record in operational excellence, project and people management, I thrive in guiding my team to meet and exceed our departmental goals. I am aligned with our company mission statement to give patients control through knowledge, choice, convenience and connection, I am committed to creating an environment where my team is inspired, processes and systems are efficient and patient outcomes are consistently achieved.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

Scheduling Systems Analyst

Sciensus
05.2020 - Current
  • Recommended vital upgrades for improved system performance.
  • Debugged intricate system issues whilst maintaining high levels of patience and professionalism.
  • Developed detailed project plans to guide system enhancements and installations.
  • Ensured smooth running of systems with regular maintenance checks and updates.
  • Successful delivery and management of new scheduling system (FLS).
  • Supporting successful delivery and implementation of D365 CE across the business.
  • Project Managing Cancer Services improvement programme.
  • Supporting operational teams (clinical/non-clinical) in day to day tasks and issue resolution.
  • Supporting operational leads with guidance and support.

Lead Scheduler

Sciensus
05.2019 - 05.2020
  • Successfully delivered on tasks within tight deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Supporting the schedulers with day to day tasks and improvements.
  • Supporting with training of new and existing staff members.
  • Expert in scheduling systems.
  • Supporting the department with ongoing system and process changes.

Scheduler

Health Care at Home
01.2018 - 05.2019
  • Facilitated cross-functional collaboration by aligning team schedules towards common goals.
  • Decreased operational delays through proactive identification and resolution of potential schedule conflicts.
  • Prioritised tasks according to urgency and importance; resulted in efficient use of time.
  • Ensured timely completion of projects with strict adherence to schedules.
  • Facilitated seamless operations with effective resource allocation and schedule management.

Prescription Management Representative

Health Care at Home
04.2017 - 01.2018
  • Established professional relationships to foster client retention.
  • Managed daily operations ensuring smooth workflow and coordination.
  • Provided excellent customer service, received commendations from clients frequently.
  • Maintained high standards of service for positive customer experiences.

Education

GCSEs -

Paget High School
09.2009 - 09.2016

NVQ Level 4 - Associate Project Management

Penshaw View
09.2022 - 09.2024

Skills

  • Agile methodology application
  • System integration understanding
  • Decision-Making confidence
  • System analysis techniques
  • System Expert - FLS
  • System Expert - D365 CE
  • Integration knowledge
  • Power BI software
  • Business process mapping
  • Fundamental leadership skills

Timeline

NVQ Level 4 - Associate Project Management

Penshaw View
09.2022 - 09.2024

Scheduling Systems Analyst

Sciensus
05.2020 - Current

Lead Scheduler

Sciensus
05.2019 - 05.2020

Scheduler

Health Care at Home
01.2018 - 05.2019

Prescription Management Representative

Health Care at Home
04.2017 - 01.2018

GCSEs -

Paget High School
09.2009 - 09.2016
Maia Grimes