Maia Cummings

· Introducing service leaders and care workers to the company culture

· Created offer and contract letters for candidates to sign

· Analysed candidates' profiles to ensure all details were updated and correct (interview notes signed off, bank details in their name, full employment history covered etc)

· Analysed Eligibility to Work documents to ensure they have clear copies with validation statements

· Sent off DBS and PVG checks and uploaded disclosure information and certificates to candidates' files

· Followed a specific referencing policy to ensure all relevant references have been obtained and no fraud has been detected

· Checked reference and ISA risk assessments were up to standard and signed off by service leaders

· Had weekly meetings with Regional Managers, Recruitment Specialists, HR Business Partners and the Head of Resourcing to discuss our progress with each candidate that was assigned to us

· Improved my technical proficiency with Teams, Ucheck (DBS service) and RefNow (referencing service)

· Kept regular contact with clients to build relationships with them so that they feel comfortable in their new role

· Ensure high-quality customer service and capacity to handle the pressure of restaurant work

· Supports waitstaff by setting up and replenishing condiment stands

· Prepared dining room for guests by cleaning and clothing tables, setting decorations, service plates and utensils

· Maintains menu presentation by keeping menus clean, replacing damaged/soiled pages

· Upselling side dishes and drinks to maximise profitability ownership for accomplishing new and different requests

· Working knowledge of spirits, wine and food

· Helped to excavate the foundations for a special needs and disabled centre

· Assisted with a germination project to plant seeds in a deforestation area

· Worked with my team to build benches for the beaches of the local communities

· Taught conversational English and played football with primary school children

· Held mini dance sessions with infants

· Held a leadership role and led my group whilst carrying out several projects

· Participated in a program on Aware Shark Conservation

· Extensive customer service experience taking orders and serving beverages throughout the venue

· Taking and processing cash and credit payments

· Basic bar duties including pouring drinks and mixing cocktails

· Bar back duties – including re-stocking beverages and barrel changes

· Live event preparation – setting out and preparing the bar and liaising with live music acts performing at the venue

· Developed communication skills with adults including Senior Management

· Researched the functions of the different departments at the company to understand them clearly

· Presented my findings to the Creative Development Director and Commercial Director which led to my presentation being shown at an external customer meeting

· Updated the company organisation charts and helped to maintain the employees' folders for the HR department

· Shadowed a customer services representative within the Customer Services Department whilst they took live queries and responded to them

· Developed skills around the kitchen including preparation of lunches to high hygiene standards

· Gained customer-facing interaction and service skills

· Entrusted with using the till and dealing with money