Maia Broughton

Worked closely with tenants and addressed all concerns regarding tenancies to ensure customer satisfaction.

Confident ability in finalising lets, completing necessary reference checks and drawing tenancy agreements.

Capable of handling a high-volume work-load under fast pace environments.

Showed confidence in consistently meeting deadlines and ensuring that accurate records of rental applications and tenant details were maintained.

Resolved complaints and defused stressful situations with emotional intelligence and confident social skills.

Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and develop my skills.

Identified inefficiencies and suggested process improvements to reduce operation backlogs.

Ability to build rapport with customers and upsell products.

Consistent ability to gain positive reviews.

Commitment to reaching sales targets.

Refinement of social and customer service skills.

Ability to work in a fast pace environment.

Showed immense knowledge of products and service, leading to the ability to upsell and reach sale targets.

Confidence in building rapport with customers and understanding different customer needs.

Dealt with guest complaints in a confident and professional manner.

Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.

Oversaw training of staff and showed efficient customer service techniques to deliver high-quality customer experience.