MAHSA MASOUMI
London
Summary
Knowledgeable international account management professional with 7 years of experience in developing client communications, sales strategy and contract negotiation. Friendly, motivated and hardworking team player who is seeking new professional career with growing team. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Account Manager
KMG International LTD
2018.08 - 2023.06
- Managed a portfolio of key accounts with annual revenue , ensuring a high level of customer satisfaction and retention
- Established and maintained strong relationships with clients, serving as their primary point of contact and trusted advisor
- Conducted regular meetings with clients to understand their business needs, provide customized solutions, and address any issues or concerns
- Collaborated with internal teams, including sales, marketing, and customer service, to ensure seamless delivery of products and services to clients
- Identified opportunities to upsell or cross-sell products and services to existing clients, resulting in increase in revenue
- Developed and implemented strategic account plans to achieve revenue targets and exceed client expectations
- Monitored market trends, competitor activities, and industry developments to identify potential business opportunities and threats
- Managed the sales pipeline and accurately forecasted revenue projections
- Utilized CRM software and other relevant tools to manage client data, activities, and communications
- Generated weekly, monthly, and quarterly reports on account activities, revenue, and client satisfaction
- Participated in team meetings, training sessions, and industry events to enhance knowledge and skills in account management and sales.
Volunteer & co-facilitator
Mind In Camden Phoenix WellBeing And Recovery Service
London
2018.05 - 2019.02
- Carried out community meetings and briefings
- Provided emotional support by engaging and listening intently
- Provided practical support to members with daily activities (appointments, benefits)
- Assisted with check-in members and complete triage
- Organized trips for members of the charity
Volunteer & sales assistant
OXFAM
London
2018.05 - 2018.07
- Organized, coordinated and facilitated pop-up shop events more specifically catered for annual holidays (Halloween, Christmas, Valentine's Day Etc.)
- Reviewed and monitored the daily donations from customers
- Assisted with enquiries for the visual merchandising for the shop
- Responsible for managing the social media accounts for Oxfam UK
- Provided support to customers and gave briefing on Oxfam roles and responsibilities
- Monitored and managed the electronic inputs for the donations done via the website.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Account Manager
Navrood Cement Ltd
Asalem, Iran
2016.11 - 2018.03
- Processed the company's account
- Managed company's events including several charitable events as the team leader
- Dealt with the company's expenses and invoices
- Maintained a good client relationship with excellent customer service
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
Private Tutor
Private
London
2012.06 - 2012.09
- Actively worked with children and adolescents during the summer breaks in teaching them languages and sciences in fun and stimulating ways.
- Created tailored relationship with the students which improved learning outcomes
- Reported the progress of students to their families
- Challenged students by running in-class tests and providing feedback.
Education
Master of Science - Psychology
Regent's University London: School of Psychotherapy And Psychology
London 2015.09 - 2016.06
Bachelor of Arts - Psychology
Regent's American University, RAUL), Webster University
London 2013.01 - 2015.07
A-Levels - Chemistry , Mathematics, Biology, Persian
Duff Miller College
London 2010.08 - 2011.07
Skills
- Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft Dynamics 365, Power BI, SPSS Data Analysis
- Order processing
- Needs analysis
- Networking skills
- Supporting international sales team
- Checking quotes
- Cost analysis
- Excellent negotiating tactics
- Sales expertise
- Customer service
- Client development
- Problem-solving
- Time management
- Accounting
- Customer-focused
- Multilingual
- Leadership
Languages
English
Fluent
Persian
Native
Turkish
Fluent
Arabic
Elementary
Hobbies
Yoga and Meditaion, Dancing, Cooking, Cycling, Swimming, Hiking, Reading, Volounteering
Timeline
Account Manager
KMG International LTD
2018.08 - 2023.06
Volunteer & co-facilitator
Mind In Camden Phoenix WellBeing And Recovery Service
2018.05 - 2019.02
Volunteer & sales assistant
OXFAM
2018.05 - 2018.07
Account Manager
Navrood Cement Ltd
2016.11 - 2018.03
Master of Science - Psychology
Regent's University London: School of Psychotherapy And Psychology
2015.09 - 2016.06
Bachelor of Arts - Psychology
Regent's American University, RAUL), Webster University
2013.01 - 2015.07
Private Tutor
Private
2012.06 - 2012.09
A-Levels - Chemistry , Mathematics, Biology, Persian
Duff Miller College
2010.08 - 2011.07