Mahran Dawood
London,London
Summary
Dynamic and self-motivated professional with extensive experience in customer service, sales and marketing, and team leadership. Demonstrates exceptional time-management, effective communication, and creative thinking skills. Proven ability to enhance customer relations, manage warehouse operations efficiently, and motivate teams to achieve organisational goals. Adept at store layout planning and purchase order processing. Committed to fostering a positive work environment and driving continuous improvement in all areas of responsibility.
Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance.
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Furniture store manager
MR SIGN
London, England
03.2023 - Current
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls industry regulations and health and safety requirements.
- Oversaw business staffing and training, building successful customer focused team.
- Maintained detailed and current records of inventory personnel activities and business finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Directed retail and wholesale operations scrutinising and improving existing processes to boost efficiency.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Evaluated products to select mix meeting current customer demand.
- Enforced service standards to maintain establishment reputation for excellence.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Followed industry trends and set pricing strategies to maximise business returns.
- Researched and applied proven marketing techniques to drive sales.
- Formulated marketing and advertising strategies for continuous business growth.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Determined strategic direction of organisation based on industry knowledge and market research.
- Leveraged strong working knowledge of products and systems within industry.
- Resolved conflicts amongst staff members swiftly thus maintaining harmonious work environment.
- Kept abreast of furniture market trends, adjusting product offerings accordingly.
Furnature Fixing
MyBuilder
City Of London, City Of London
03.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
M.D. - Law
BPP University
City of London 01.2023 - 01.2024
Bachelor of Arts - Law
University of Pashawer
Pashawer Kpk03.2021
Skills
- Positive attitude
- Customer service skills
- Good communicator
- Time-management
- Store layout planning
- Sales and marketing
- Warehouse operations management
- Team building skills
- Customer relations
- Creative thinking
Timeline
Furnature Fixing
MyBuilder
03.2024 - Current
Furniture store manager
MR SIGN
03.2023 - Current
M.D. - Law
BPP University
01.2023 - 01.2024
Bachelor of Arts - Law
University of Pashawer
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