Mahnoor Nadeem
Ilford,London, UK
Summary
Dedicated pharmacy professional with community pharmacy experience in patient counselling and medication dispensing. Proven ability to deliver exceptional customer service and ensure patient safety. Actively pursuing OSPAP for GPhC registration, aiming to enhance pharmacy practice in a retail setting.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Retail Pharmacist
New City Medical Store
Islamabad, Pakistan
2023.10 - 2025.03
- Delivered excellent customer service, building lasting relationships with patients.
- Complied with health regulations while accurately dispensing medications and providing advice on prescriptions.
- Managed inventory control, ensuring stock availability and efficiency in pharmacy operations.
- Followed stringent procedures when handling, packaging, and labelling pharmaceutical products prior to distribution.
- Maintained clean and organised pharmacy for optimal efficiency.
- Assisting in dispensing medications as per prescriptions.
- Provided professional advice on prescriptions to patients.
- Ensured patient safety by accurately dispensing medications.
- Ensuring compliance with health regulations and safety standards.
- Reduced risk of errors by double-checking dosage instructions before dispensing medication.
- Offering exceptional customer service and building rapport with clients.
- Coordinating with healthcare providers to ensure best patient care.
Health claim accessor
Askari General Insurance
Rawalpindi, Pakistan
2020.12 - 2023.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Technical scrutiny of health claims at health claim assessor and flagging deviations from trend, financial abuse, malpractice and insurance fraud.
- Collaborated with healthcare providers to clarify billing discrepancies and negotiate payment terms.
- Enhanced claim processing efficiency by implementing automated workflows and streamlining procedures.
- Assess, validate, and process reimbursement claims and objection replies on CRPS.
- Assess, validate, and process panel claims and objection replies on CRPS.
- Assisted in development of standardized processes for claim adjudication across multiple insurance products.
- Justify, sanction, monitor and perform physical claim verification.
- Technical support on Intimation approvals and client/panel
coordination during work hours. - Coordination on regional teams, provide guidance and review on intimation approved by them.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
Doctor of Pharmacy - Pharmacy
Hamdard Institute of Pharmaceutical sciences
Islamabad, Pakistan 2015.09 - 2020.10
Skills
- Patient counselling
- Medication dispensing
- Problem solving and critical thinking
- Customer relations
- Community pharmacy experience
- Prioritising workflow
- Team Collaboration
- Attention to detail
- Interpersonal effectiveness
- Pharmacy software familiarity
Languages
English
Proficient (C2)
Certification
- Registered Pharmacist ,Punjab Pharmacy Council Lahore (26106 -A/21)
- KAPS Qualified 2024
- AHPRA Registration No. PHA0002878059
Timeline
Retail Pharmacist
New City Medical Store
2023.10 - 2025.03
Health claim accessor
Askari General Insurance
2020.12 - 2023.10
Doctor of Pharmacy - Pharmacy
Hamdard Institute of Pharmaceutical sciences
2015.09 - 2020.10