MAHNOOR GUL
Sunderland,UK
Summary
Highly organised and reliable administrative and customer support professional with experience in education administration and fast-paced UK service environments. Holds a Bachelor of Arts in Psychology and English Literature, bringing strong communication skills, attention to detail, and an understanding of people-focused support. Experienced in student records, front office operations, rota coordination, decision-making under pressure, and managing competing priorities.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Floor Manager (Café)
Independent Café – Sunderland, Tyne and Wear
Sunderland, Tyne and Wear
2022.03 - 2026.02
- Supervised daily floor operations and staff coordination.
- Managed rotas and responded to operational challenges.
- Worked confidently under pressure, balancing multiple priorities.
- Ensured high standards of customer service and organisation.
Team Member / Shift Support
Tim Hortons – East Boldon, Tyne and Wear
East Boldon, Tyne and Wear
2021.03 - 2022.03
- Worked in a fast-paced, high-pressure environment handling high customer volumes.
- Assisted with rota coordination and staff cover.
- Made on-the-spot decisions to maintain service flow.
- Prioritised tasks effectively while maintaining accuracy.
Front Office Assistant (Secondary School)
NADIK – National Academy, Dera Ismail Khan (Science School), Pakistan
Dera Ismail Khan
2017.03 - 2019.03
- Provided front office and administrative support within a busy secondary school environment.
- Supported admissions, registrations, attendance records, and general enquiries.
- Maintained accurate and confidential student records.
- Assisted with examination coordination, timetables, and staff communication.
- Worked to tight deadlines during peak periods while remaining calm and organised.
Education
Bachelor of Arts (BA) - Psychology & English Literature
Government College
Dera Ismail Khan, Pakistan 2019.03 - 2021.05
Skills
- Education administration & front office support
- Student records & data accuracy
- Working effectively under pressure
- Rota & shift coordination
- Decision-making in real time
- Written & verbal communication
- Confidential information handling
- Time management & prioritisation
- Problem-solving & organisation
- Team coordination
LANGUAGES
English – Working proficiency
Urdu – Native
Hindi – Basic
Timeline
Floor Manager (Café)
Independent Café – Sunderland, Tyne and Wear
2022.03 - 2026.02
Team Member / Shift Support
Tim Hortons – East Boldon, Tyne and Wear
2021.03 - 2022.03
Bachelor of Arts (BA) - Psychology & English Literature
Government College
2019.03 - 2021.05
Front Office Assistant (Secondary School)
NADIK – National Academy, Dera Ismail Khan (Science School), Pakistan
2017.03 - 2019.03