Mahmoud Shaheen
Baba Ghanouj
Egham,Surrey
2
years of professional experience
10
years of post-secondary education
1
Language
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing a new, challenging position within a fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Work history
Waiter
2 Years 4 Months- Worked collaboratively with kitchen staff for efficient service delivery.
- Explained dish components clearly to inform customers' decisions.
- Handled payment transactions to guarantee smooth customer checkout process.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Maintained knowledge of menu items, leading to accurate order taking.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Liaised with kitchen staff for prompt order delivery to customers.
- Managed table settings for optimal dining experience.
- Delivered excellent customer service through friendly and polite interaction.
- Accommodated special dietary requests, enhancing customer dining experience.
Skills
Over a tenure of two and a half years within the fast-paced hospitality sector
I have developed a sophisticated
highly transferable skill set rooted in operational efficiency
crisis management
and elite interpersonal diplomacy. Navigating the rigorous demands of high-volume food beverage service has honed my ability to execute complex multitasking strategies seamlessly under pressure
balancing precise floor coordination with strict time management. This experience profoundly sharpened my emotional intelligence and active listening capabilities
enabling me to anticipate patron needs
navigate diverse personality dynamics
and expertly de-escalate consumer grievances with tact and professionalism. Furthermore
collaborating within a synchronised front-of-house team instilled in me a deep commitment to collective operational goals and cross-departmental communication. Ultimately
this foundational period has cultivated a robust professional acumen characterised by adaptability
analytical problem-solving
and a steadfast dedication to service excellence
Education
A-Levels - Maths, Economics, Philosophy
Bachelor of Science - Accounting and Finance
GCSEs - English Language and Literature, Maths, Physics, Chemistry, Biology, History, Spanish
Accomplishments
Gold Duke of Edinburgh acheived
Languages
Arabic
C1
Advanced
Timeline
Royal Holloway, University of London
Bachelor of Science from Accounting and Finance
2026.09 - 2030.06Read More
Richmond Park Academy
A-Levels from Maths, Economics, Philosophy
2024.09 - 2026.06Read More
Waiter
Baba Ghanouj
2023.06 - 2025.10Read More
Richmond Park Academy
GCSEs from English Language and Literature, Maths, Physics, Chemistry, Biology, History, Spanish
2019.09 - 2024.06Read More