Summary
Overview
Work history
Education
Skills
Certification
Interests
Languages
Timeline
Generic

Mahmoud Fared

Harlow,Essex

Summary

Supremely professional and independent multi-lingual travel consultant, with a track record of delivering excellent customer experience. I have been working for multi-billion-pound firms based on customer satisfaction in the Corporate World. Throughout my journey in life, I have worked in several industries, which has helped me to be a multi-task person and focus on the division of my role to achieve the highest levels of success. I am a pleasant, Self-motivated, and hardworking individual with over 14 years of Customer relations experience. Working in the tourism industry built my customer service ability to unbreakable talent and believe that there is a solution for every issue. I played an important part in a sales team, and I have a lot of knowledge on how and when to close a deal. I have excellent communication abilities, meeting targets and a good eye for detail. I enjoy a challenge, and with a flexible, friendly, and cheerful approach, I am sure to be a valuable member of any team.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Managing Director

Zayn Colorful Ltd
01.2020 - 08.2023
  • Managing and running the company
  • Meeting sales target that I set to myself
  • Planning my daily dairy to make sure work is carried out properly and clients are happy
  • Customer satisfaction focused
  • Calculating the project costs and time frames
  • Obtaining the materials and arranging the dates for the work to start
  • Meeting the customer's expectations
  • Meeting the work deadlines
  • Submitting the company tax return
  • Meeting new potential customers and making sure the sale goes smoothly
  • Dealing with all the issues arises
  • Seeking contracts daily.

Property Manager

Knight Frank
Baker Street
11.2019 - 05.2021
  • Carrying out property valuations
  • Carrying out property valuations
  • Managing the property's finances, by keeping accurate records and paying all taxes and levies as necessary
  • Managing the property's finances, by keeping accurate records and paying all taxes and levies as necessary
  • Hiring and supervising any staff employed on the property
  • Hiring and supervising any staff employed on the property
  • Maintaining the property and ensuring regular building upkeep, addressing tenant complaints, completing repairs, and contracting landscaping and snow removal companies
  • Maintaining the property and ensuring regular building upkeep, addressing tenant complaints, completing repairs, and contracting landscaping and snow removal companies

Core Team

Ultimate Security
London
11.2018 - 04.2019
  • Reception duty
  • Front of house duties
  • Patrol the premises
  • Seek and search
  • Receiving deliveries
  • Assist with control as instructed
  • Mail Assist
  • Control duties
  • English KET Certificate
  • Concierge and VIP clients assist
  • Customer Service
  • Loading bay duties
  • Singing in visitors and inform their host
  • Contractors checks

Badge Adminstrator

Bloomberg LP
London, London
03.2018 - 08.2018
  • Dealing remotely with over 2000 live tickets and tasks on a daily basis.
  • Assisting with the front-of-house team to arrange meetings and events.
  • Working alongside the recurring team adds appropriate access to the head office and the global offices.
  • Assisting with the new access control tasks and new installations within the head office and elsewhere required and assigned to.
  • process the delivery invoices before the accounts department to finalise the payment.
  • Replacing the broken entry badge and Bloomberg employee badges.
  • Mail Assist
  • Control duties
  • Concierge and VIP clients assist
  • Customer Service


Front of House Officer

Axis Security
London
01.2017 - 01.2018
  • Reception duty
  • Front of house duties
  • Patrol the premises
  • Seek and search
  • Receiving deliveries
  • Assist with control as instructed
  • Customer Service
  • Loading bay duties
  • Singing in visitors and inform their host
  • Contractors checks

Loading Bay Supervisor

Unitrust Protection Services
London
09.2016 - 09.2017
  • Managing the booking in and out of deliveries destined for individual areas, ensuring that they are delivering during their allotted timescales
  • Always alert and prepared to respond quickly to incidents following the correct protocols
  • Ensuring the main roadway outside remains free from obstructions from delivery vehicles.
  • Checking for suspicious vehicles or loads
  • Conducting checks and audits, reporting defects and repairs where necessary
  • Ensuring the post is fully manned always is required
  • Liaison with clients and building management.

Delivery Driver / Pizza

hut
London
05.2015 - 12.2016
  • Delivering orders to customers in a timely manner
  • Operating the tills and taking customer payments
  • Responsible for safety check of bike before and after use.
  • Helping customers to get the best value for their money
  • Taking Telephone and face to face orders.

Security Site Supervisor

Enigma Security Solutions
London
02.2016 - 09.2016
  • Reviewing operating procedures for the security booth, consulting with affected stakeholders and updating procedures accordingly
  • Auditing of contract security staff operating outside of working hours to make sure they understand their roles and responsibilities and are carrying out their duties correctly
  • Operating the fire alarm system as required, summoning the duty manager upon activation and performing detector isolations for routine maintenance work.
  • Monitoring the arrival and departure of contractors and making sure that they have the correct permissions to work on site
  • Controlling access and parking within the service road tunnel.
  • Monitoring and setting/un-setting the intruder alarm, including the investigation of alarm activations
  • Operation of the facsimile and franking machines, and sorting of the post in the absence of the receptionist
  • Acting as a first aider at work and administering first aid for people who have come to the security desk as well as ensuring that the accident book is filled out correctly for every reported incident
  • Ensuring that the reception area is kept clear, tidy and presentable always and monitoring of public areas of the building to ensure all areas are kept tidy and problems are reported to the relevant people.
  • Answering of telephone calls to the security desk in a polite and helpful manner, including calls to the main switchboard in the absence of the receptionist
  • Logging and management of all lost property handed in and undertaking to return it to its rightful owner whenever possible
  • Directing and giving information directly to the general public and students regarding the location of activities within the Building.

Sales Manager

Red Sea Divers Sharm Elsheikh
06.2012 - 03.2015
  • Mannerly managed a very high standard team of sales
  • Meeting the sales targets and handling payments
  • Keeping an accurate record of all the trips sold
  • Helping to build tailor made trips and activities
  • Ensuring the service is as explained to our customers
  • Ensuring the team are satisfied and happy to wok under pressure.

Education

Construction Skills Certification Scheme / -

Site Management Safety Training Scheme - undefined

Banksman Course One Day / Broadgate - undefined

First Aid at Work Training One Day / Lacon House, London - undefined

SIA Training Course / Crown House - undefined

Cambridge English Assessment / - undefined

American University

Construction and Design Degree - undefined

Advanced Level 3 IT repairs, Softwares&Hardware - IT

MPRTS
London
01/2021 - 01/2021

Skills

  • Advanced product knowledge
  • Lead management
  • Data Confidentiality
  • Dispute resolution
  • Customer experience
  • Salesforce
  • Instant messaging
  • Office 365 usage
  • Modern Standard Arabic
  • Conversational teaching
  • Arabic tashkeel
  • Google Classroom
  • Worker training
  • Personnel interviews
  • Customer Relations
  • Business Development
  • Staff Management

Certification

Team player Current First Aid License Banksman Training Certificate English KET Certificate CBT bike rider Customer Service Flexible Bilingual CSCS certification MPRTS Advanced level 3 in IT Repairs. Site Management Safety Training Scheme

Interests

. , I enjoy reading, especially about current affairs. I play football in my spare time and exercise by taking long walks to build up my fitness. I enjoy the challenges of problem solving and have an interest in PC diagnostics 2

Languages

Arabic
Native
Russian
Intermediate
English
Fluent

Timeline

Managing Director

Zayn Colorful Ltd
01.2020 - 08.2023

Property Manager

Knight Frank
11.2019 - 05.2021

Core Team

Ultimate Security
11.2018 - 04.2019

Badge Adminstrator

Bloomberg LP
03.2018 - 08.2018

Front of House Officer

Axis Security
01.2017 - 01.2018

Loading Bay Supervisor

Unitrust Protection Services
09.2016 - 09.2017

Security Site Supervisor

Enigma Security Solutions
02.2016 - 09.2016

Delivery Driver / Pizza

hut
05.2015 - 12.2016

Sales Manager

Red Sea Divers Sharm Elsheikh
06.2012 - 03.2015

Construction Skills Certification Scheme / -

Site Management Safety Training Scheme - undefined

Banksman Course One Day / Broadgate - undefined

First Aid at Work Training One Day / Lacon House, London - undefined

SIA Training Course / Crown House - undefined

Cambridge English Assessment / - undefined

American University

Construction and Design Degree - undefined

Advanced Level 3 IT repairs, Softwares&Hardware - IT

MPRTS
01/2021 - 01/2021

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Mahmoud Fared