Mahmoud Aly
Data Analyst
Nottingham
Summary
Highly motivated individual with a solid background in sales and data analysis, powered by a passion for personal and professional development. Recognized for resilience and excellence in navigating challenging environments, I am enthusiastic about leveraging my sales and analytical skills in any role. I am a dedicated and hardworking individual with a strong interest in working with big data.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ONLINE DATA ANALYST
Telus International
Remote
05.2023 - Current
- Evaluated and analysed user queries to ensure relevant and accurate search results
- Conducted data research and verification to maintain high standards of data quality
- Assessed various task types, including suggestion/image relevance and content accuracy
- Implemented quality checks and suggested optimizations for improved user satisfaction.
EXPERIENCED CUSTOMER ADVISOR
Firstsource Solutions
Derby
04.2021 - Current
- Demonstrated exceptional sales skills and customer service while promoting Sky TV products
- Handled concerns and complaints, delivering positive outcomes for continued customer loyalty
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions
- Provided excellent customer service, upholding high level of customer satisfaction.
RECEPTIONIST
Umbrella Security Services- Capita
Nottingham
04.2018 - 04.2021
- Welcome and assist visitors, clients, and employees upon their arrival at the premises
- Handle incoming calls, direct them to the appropriate person or department, and take messages when necessary
- Sort and distribute incoming mail and packages, as well as organize outgoing mail for postage
- Signed in and issued passes to visitors and contractors.
STOCK ANALYST
World Wood Company For Trading & Contracting
04.2013 - 12.2017
- Utilized accounting skills to accurately cost the received goods, aiding in financial decision-making
- Collaborated with the purchasing manager to assess supplier performance and make informed procurement decisions
- Implemented procedures to file and process claims against suppliers in accordance with industry standards
- Provided regular reports to management, detailing shipment quality and associated costs, facilitating informed decision-making processes.
Education
Bachelor of Commerce - Accounting
Tanta University
Skills
- Power BI
- Tableau
- R Programming language
- Microsoft Excel
- SQL
- Microsoft Office
- Customer service
- Analytical research
- Data analysis
- Python
Certification
- Google Data Analytics Professional Certificate
- Excel for Data Analysis
- Microsoft Power Bi Desktop for Business Intelligence
- Microsoft 365
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
ONLINE DATA ANALYST
Telus International
05.2023 - Current
EXPERIENCED CUSTOMER ADVISOR
Firstsource Solutions
04.2021 - Current
RECEPTIONIST
Umbrella Security Services- Capita
04.2018 - 04.2021
STOCK ANALYST
World Wood Company For Trading & Contracting
04.2013 - 12.2017
Bachelor of Commerce - Accounting
Tanta University
Similar Profiles
Stephanie UllianStephanie Ullian
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Gerald MakohoniukGerald Makohoniuk
SYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONALSYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONAL
Alysha FrazierAlysha Frazier
Online Task Contributor at Telus InternationalOnline Task Contributor at Telus International
Manuel ChavezManuel Chavez
Quality Assurance Engineer at Telus InternationalQuality Assurance Engineer at Telus International
Maxelle PhillipsMaxelle Phillips
Assistant Manager - Pub at The George Petersfield - Re Cucina LimitedAssistant Manager - Pub at The George Petersfield - Re Cucina Limited