Mahmoud Abdelazizi
Gisr Elsuize
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor
Personal Concierge
Waldorf Astoria Cairo Heliopolis
08.2023 - Current
Supervisor
Executive Lounge
Hilton Heliopores
09.2020 - 06.2023
Butler Service Supervisor
Fairmont Heliopolis & Towers
06.2013 - 01.2018
- Responsible for the in room dining in entire operation, management and overall performance of the outlet, and responsible for high quality of foods, beverages and services from the butlers and Signature Lounge
- Control and analyzes the outlet on: quality of food and beverages, quality of service, operating equipment, creation and implementation of the guest preference program for the guest satisfaction
- Monitoring and continued development of the outlet, high quality of food and beverages product, and sequent of service
- Handle the VIPs guest, and as well handle guest complain
- Work to gather with culinary department and other department to ensure that all food and beverages, service, meets or exceeds guest expectations
- Control and analyzes the Department on: quality of food and beverages, quality of service, operating equipment, creation and implementation of the guest preference program for the guest satisfaction
- Supervises and assists in service for the VIPs (especially royal family guest)
- Create and implement colleague training program, and to promote teamwork as strong component of the basic daily service
- Responsible for the entire operation, supervision of colleagues, and overall performance of the designated outlet in the absence of Directors of Guest services
- To promote a good relationship with first-time and regular guests, ensuring total guest satisfaction whilst building up a regular client base
- To provide constant on-the-job training and coaching to colleagues
- To ensure that any new colleagues are trained as per the FHR, hotel, and auditor standard
- Carry out weekly outlet training and responsible for training new colleagues (verbiage, product knowledge, service sequence, )
- To conduct a motivating line-up for each shift in the absence of the Manager.
Butler (Opening Team)
Fairmont Heliopolis & Towers
11.2009 - 05.2012
- Handle the VIPs guest, especially high profiles and royal family and as well handle guest special request and complain
- Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service
- Overall recruiting, staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities
- Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales and for increased colleague’s loyalty
- Control and analyzes the two outlets on: Hotel and auditor standards, quality of service, operating equipment, guest satisfaction.
Banquet department as shift leader
Fairmont Heliopolis & Towers
01.2007 - 01.2008
Banquet
Intercontinental Cairo City Stars
01.2006 - 01.2007
Banquet
JW Marriot Elzamalek Egypt
01.2004 - 01.2006
Education
Bachelor of Arts in Hebrew Language -
Ain Shams University
01.2006
Skills
- Opera hotels program user
- Micros system
- Familiar Microsoft office package "Word, Excel and power point"
- Ability to work individually and as an effective team member, honest, hard worker, reliable, organized, eager, punctual, flexible, precise, I have many skills don't use it right now Ability to work under pressure, Seeking for Good Position, and more study
Certification
- Certificate of achievement honesty Award from Fairmont Heliopolis & Towers
- Certificate of memory maker at Fairmont tower
Languages
Arabic
English
Signature Butler
Fairmont Heliopolis & Towers, 11/2009, 05/2012, Handle the VIPs guest, especially high profiles and royal family and as well handle guest special request and complain, Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service, Overall recruiting, staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities, Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales and for increased colleague’s loyalty, Control and analyzes the two outlets on: Hotel and auditor standards, quality of service, operating equipment, guest satisfaction
Butler Service Supervisor
Fairmont Heliopolis & Towers, 06/2013, Present, Responsible for the in room dining in entire operation, management and overall performance of the outlet, and responsible for high quality of foods, beverages and services from the butlers and Signature Lounge, Control and analyzes the outlet on: quality of food and beverages, quality of service, operating equipment, creation and implementation of the guest preference program for the guest satisfaction, Monitoring and continued development of the outlet, high quality of food and beverages product, and sequent of service, Handle the VIPs guest, and as well handle guest complain, Work to gather with culinary department and other department to ensure that all food and beverages, service, meets or exceeds guest expectations, Control and analyzes the Department on: quality of food and beverages, quality of service, operating equipment, creation and implementation of the guest preference program for the guest satisfaction, Supervises and assists in service for the VIPs (especially royal family guest), Create and implement colleague training program, and to promote teamwork as strong component of the basic daily service, Responsible for the entire operation, supervision of colleagues, and overall performance of the designated outlet in the absence of Directors of Guest services, To promote a good relationship with first-time and regular guests, ensuring total guest satisfaction whilst building up a regular client base, To provide constant on-the-job training and coaching to colleagues, To ensure that any new colleagues are trained as per the FHR, hotel, and auditor standard, Carry out weekly outlet training and responsible for training new colleagues (verbiage, product knowledge, service sequence), To conduct a motivating line-up for each shift in the absence of the Manager
Military Status
Finished
Mob No
++202/ 01009958689
Summary Of Qualification
- Positive attitude and communication skills
- Ability to work flexible hours
- Ability to work under pressure
- Ability to work on own and as part of team
- Commitment to respond to guest requests and deliver high level of service
- Excellent grooming standards
- Honesty Award
Personal Information
- Date of Birth: 06/25/1984
- Nationality: Egyptian
- Marital Status: Married
- Religion: Muslim
Timeline
Supervisor
Personal Concierge
08.2023 - Current
Supervisor
Executive Lounge
09.2020 - 06.2023
Butler Service Supervisor
Fairmont Heliopolis & Towers
06.2013 - 01.2018
Butler (Opening Team)
Fairmont Heliopolis & Towers
11.2009 - 05.2012
Banquet department as shift leader
Fairmont Heliopolis & Towers
01.2007 - 01.2008
Banquet
Intercontinental Cairo City Stars
01.2006 - 01.2007
Banquet
JW Marriot Elzamalek Egypt
01.2004 - 01.2006
Bachelor of Arts in Hebrew Language -
Ain Shams University