Mahmood Mohamed
Birmingham
Summary
Reliable and organised individual with experience at Jet2.com, working in a busy customer-focused environment. Confident using computer systems to check information, identify discrepancies dealing with operational issues while communicating with different departments to help resolve them. With experience across aviation, security and customer-facing roles, which has developed strong communication, problem-solving and precision skills that have also been further developed with a Mechanical Engineering degree that Now looking to move into an office-based role and use my existing experience in a different working environment.
Overview
5
5
years of professional experience
Work History
Customer Helper – Baggage
Jet2.com
04.2023 - Current
- Carry out Customer Helper – Baggage duties while also taking on additional Team Leader responsibilities when required such as communicating with different departments regarding baggage-related issues, helping ensuring bags are sent to the correct stands and supporting colleagues during busy periods and helping organise Bag Hall operations.
- Use the Load&Track Baggage Management System to check baggage and flight information, identifying discrepancies and assign ULDs for twilight flights as well as inputting correct dolly numbers into scanners for the appropriate flight.
- Handle and investigate baggage discrepancies by checking system information, identifying issues and communicating with the relevant departments to resolve them.
- Act as a key point of communication between the Bag Hall, Front of House Sales Desk, Ramp Team Leaders, Ramp Supervisors and Technical Teams, ensuring information is passed on accurately and issues are followed up appropriately.
- Report and follow up on operational issues by communicating relevant information to the appropriate Team Leader, Supervisor or department and escalating more difficult matters where required.
- Communicate with the Front of House Sales Desk to resolve discrepancies including passenger deletions, uncannable or missing bag tags, duplicate bag tags and bags showing on the system that have not arrived in the Bag Hall.
- Liaise with Bag Hall Technicians regarding belt-system issues, reporting problems and following up on actions to minimise disruption to operations.
- Work closely with Ramp Team Leaders and Supervisors to address discrepancies and delays, helping coordinate information and maintain efficient operations.
- Manage multiple tasks and competing priorities in a busy, time-sensitive environment while maintaining accuracy, attention to detail and professional communication.
Football Steward
K2 Security
08.2021 - 04.2023
- Managed crowd flow and distributed fans evenly, ensuring safety and preventing overcrowding.
- Directed spectators to designated areas while maintaining effective communication with team members and event staff.
- Enforced venue safety protocols with professionalism, contributing to a secure and well-organised event environment
SIA Door Supervisor
Uniguard / JK security ltd
07.2022 - 10.2022
- Provided professional security services at a wide range of venues and events across the UK, ensuring the safety and well-being of guests and staff.
- Worked at high-profile events such as the Commonwealth Games, the Queen’s funeral, festivals and large-scale gatherings nationwide.
- Demonstrated strong situational awareness, communication and conflict management skills while maintaining a professional and approachable manner
- Adapted to different environments and team structures, effectively upholding venue policies and maintaining a secure atmosphere
Sortation operative
Amazon
06.2021 - 07.2021
- Accurately sorted, scanned, and organised items to optimise warehouse operations.
- Conducted detailed inspections, identifying defects and ensuring compliance with quality standards.
- Consistently achieved and exceeded daily targets, demonstrating reliability and a strong work ethic.
- Maintained high standards of professionalism and operational excellence in a fast-paced environment
Education
BEng - mechanical engineering
Aston University
06-2022
Foundation Programme - Engineering and Applied Science
Aston University
Birmingham, UK01-2019
BTEC Level 3 - Sport subsidiary
Joseph Chamberlain Sixth Form College
01-2018
BTEC Level 3 - Science Subsidiary
Joseph Chamberlain Sixth Form College
01-2018
A Level - media
Joseph Chamberlain Sixth Form College
01-2018
GCSEs - Maths, English and Science
Moseley Secondary School
Birmingham01-2016
Skills
- Organised and reliable
- Strong customer service and communication skills
- Accurate information checking and confident use of computer systems
- Effective independent and team worker
- Strong ability to work to targets and deadlines
- Proficient in Microsoft Office
- Strong internal communication and cross-department coordination
- Strong problem-solving and investigative skills, with the ability to identify discrepancies and follow issues through to resolution
Timeline
Customer Helper – Baggage
Jet2.com
04.2023 - Current
SIA Door Supervisor
Uniguard / JK security ltd
07.2022 - 10.2022
Football Steward
K2 Security
08.2021 - 04.2023
Sortation operative
Amazon
06.2021 - 07.2021
BEng - mechanical engineering
Aston University
Foundation Programme - Engineering and Applied Science
Aston University
BTEC Level 3 - Sport subsidiary
Joseph Chamberlain Sixth Form College
BTEC Level 3 - Science Subsidiary
Joseph Chamberlain Sixth Form College
A Level - media
Joseph Chamberlain Sixth Form College
GCSEs - Maths, English and Science
Moseley Secondary School