Mahmadmurshil Sheikh
Summary
A highly motivated and results-driven MSc Management graduate with a strong foundation in business operations, strategic planning, and team leadership. Possesses excellent customer service skills, with a proven ability to understand and meet customer needs in fast-paced environments. Recognized for clear and effective communication, both with customers and team members, and for fostering positive working relationships. Experienced in leading teams, driving performance, and delivering high-quality service that enhances customer satisfaction and supports business goals. Eager to leverage my academic knowledge and interpersonal strengths to deliver outstanding service and drive customer satisfaction in a dynamic organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
RK Dining
08.2023 - Current
- Greeting customers and guests.
- Managing reservations and ensuring accurate seating arrangements.
- Taking food orders accurately.
- Communicating special requests or dietary restrictions to the kitchen.
- Recommending additional menu items, specials, or promotions.
- Working closely with chef to cook orders in a timely manner.
- Communicating with kitchen staff to ensure timely food service.
- Processing payments, including cash, credit cards, or other payment methods.
- Collaborating with other front-of-house staff to maintain a smooth workflow.
- Enhanced customer satisfaction by addressing concerns promptly and resolving issues effectively.
Monitoring Officer
Halal Monitoring Committee
05.2024 - 01.2025
- Adhere to the monitoring procedures and systems as specified within the HMC Process Document.
- Visit each registered outlet/organization within the designated local area a minimum of 4 times per week on a random basis.
- To inspect each registered outlet/organization and ensure only HMC approved food products are
being stocked and sold. - Ensure all equipment is checked including fridges, freezers, display cabinets, freezer vans and all
other storage areas. - Ensure all products and certification devices are not damaged during inspection.
- To ensure all inspections are carried out courteously in cooperation with the outlet staff.
Education
Master of Science - Management
BPP University
Manchester02.2024
Bachelor of Commerce - undefined
Saurashtra University
Surendranagar, Gujarat04.2022
Skills
- Customer Service – Proven ability to handle inquiries, resolve complaints, and ensure positive customer experiences in high-pressure environments
- Communication – Excellent verbal and written communication skills; adept at active listening and building rapport with customers from diverse backgrounds
- Problem Solving – Strong analytical and decision-making skills; able to quickly assess situations and find effective solutions
- Teamwork & Leadership – Effectively led and supported a front-of-house team in a fast-paced restaurant, ensuring smooth operations, team coordination, and high service standardsTrained new staff, resolved issues across departments, and fostered a customer-first environment through clear communication and performance coaching
- Adaptability – Thrives in fast-paced settings; flexible with roles, shifts, and responsibilities
- Sales & Product Knowledge – Understanding of customer needs to support upselling and cross-selling efforts
- Technical Skills – Proficient in Microsoft Office Suite (Excel, Word, Outlook); familiar with POS systems and CRM tools (eg, Zendesk, Salesforce)
- Time Management – Highly organized, with a track record of balancing academic and work responsibilities effectively
Certification
- Level 2 Award in food safety for retail.
Additional Information
- Available upon request.
Timeline
Monitoring Officer
Halal Monitoring Committee
05.2024 - 01.2025
Team Leader
RK Dining
08.2023 - Current
Bachelor of Commerce - undefined
Saurashtra University
Master of Science - Management
BPP University
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