Mahle Gumede
Durban,Kwa Zulu Natal
Summary
Highly skilled professional with extensive expertise in Microsoft Office, Omni Accounts, and Pastel Sage. Demonstrates proficiency in quality control protocols, documentation management, and customer satisfaction. Highly skilled at order processing, supplier communication, inventory management, and sales reporting. Strong team collaboration and leadership qualities with a proven track record in problem solving and customer relationship management. Committed to implementing effective procedures to enhance operational efficiency and drive business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales/Quality Controller
Central Food Solutions
Redhill
10.2022 - Current
- Attending customer complaints and ensuring customer satisfaction.
- Processing of sales orders on Pastel.
- Generate customer tax invoices.
- Ensure correct brands and sizes are processed for customers.
- Keep a record of customer's back order and verify if they still need the stock.
- Email day to day batch update reflecting customers who ordered and their invoice value.
- Email back order's report detailing customer shortages and valued of those shortages per customer.
- Answer all incoming calls and transfer to relevant departments.
- Generate customer quotations on Pastel.
- Set customer prices on Pastel.
- Request for updated Halaal Certificates and product specifications from suppliers.
- Assist with Quality Control duties.
- Communicate stock requirement with procurement.
- Communicate all customer complaints and compliment to management.
- Assist with generating Purchase Orders on Pastel and Omni
- Assist with the physical receiving of stock.
- Assist with filling of company records.
- Offer training and assistance of Pastel and Omni to new staff.
- Optimised team performance through effective quality control training
Sales Assistant
Kara Nichas
01.2018 - 06.2019
- Clean and sanitize working stations.
- Promote old products and new products offered on the menu.
- Ensure quality of food served is the same throughout all batches served.
- Labelling of food left over after shift according to batch number, name of product and date.
- Ensuring position sizing served.
- Addressed customer issues, achieving satisfaction
RCS Activation Promoter
Digiworx
03.2017 - 06.2017
- Selling and promoting RCS services.
- Reporting end of day statistics on the number of consumers communicated with accounts opened.
- Compiling monthly store report.
- Helped clients assess credit qualification status
Teacher's Assistant
Zwelethu High School
07.2016 - 11.2016
- Prepare mark sheet.
- Capture and record marked scripts.
- Hand out workbooks to learners.
- Prepare lesson plans of practical conducted.
- Set up equipment needed and working stations for practical.
- Guid and monitor pupil progress.
- Maintained clean, organised and safe classroom environment
- Assist teacher with photo copying of question papers and worksheets.
- Help with extra mural activities.
- Conduct tutor lessons for students and extra classes for special need learners.
- Assisted with the administration of standardised tests, ensuring compliance with examination rules and regulations.
- Enhanced student wellbeing by encouraging health, safety and good behaviour.
- Assisted teacher with marking assignments and reporting feedback to students and parents.
- Organised classroom materials and resources, ensuring availability and readiness for daily activities.
- Supervised students during outdoor play and school outings, prioritising safety and promoting social skills.
- Distributed and collected student assignments and tests.
- Facilitated small group sessions to reinforce learning objectives, enhancing pupils' understanding of key concepts.
- Updated class records with attendance and grades for assignments, projects and examinations.
- Prepared lesson plans, following school guidelines closely and meeting curriculum requirements.
Junior Chef
Eat Greek Foods
07.2016 - 07.2016
- Chopping of vegetables as per the Chef's request.
- Cleaning and sanitizing of working stations.
- Set up serving stations.
- Refilling of food in chafing dishes.
- Dishing and serving of guests as per their request.
- Preparing of food platters.
- Styling of service station.
- Ensured compliance with food safety regulations in culinary operations
Education
BTech - Consumer Science: Food and Nutrition
Durban University of Technology
01.2019
National Senior Certification (Matric) - English Home Language, IsiZulu First Additional Language, Mathematics, Life Orientation, Accounting, Business Studies, Visual Arts
New Forest High School
01.2010
Skills
- Applied Microsoft Office expertise for efficient document management
- Omni Accounts
- Internet
- Pastel Sage
- Quality control protocols
- Documentation management
- Customer satisfaction
- Order processing
- Supplier communication
- Inventory management
- Sales reporting
- Team collaboration
- Problem solving
- Customer relationship management
- Documentation skills
- Procedure implementation
- Leadership qualities
- Team Leadership
Custom Section
Black Female
Personal Information
- ID Number: 9307210852083
- Ethnicity: Zulu
- Citizenship: South African
References
- Mr Eric, Employer, Eat Greek Catering, 084 505 0112
- Mr Ndwandwe, School Principal, Zwelethu High School, 031 907 5285, mindwandwe@yahoo.com
- Samantha Govindan, CEO, Digiworx, 082 991 0117
- Mukesh Daya, CEO, Kara Nichas, 083 262 6294
- Kelly Backenerg, Business Development Manager, 081 584 8013, kelly@centralfs.co.za
Languages
English
First language
Xhosa
Upper intermediate
B2
Certification
- Implementation of a Food Safety Program (HACCP) Based on ISO 22000: 2018, Second Edition
- Prerequisite Programmes on Food Safety based on ISO 22002: -1:2009, FSSC 22000 Additional u, Ver. 4.1 Food Defence & Food Fraud Based on PAS96:2017
Timeline
Sales/Quality Controller
Central Food Solutions
10.2022 - Current
Sales Assistant
Kara Nichas
01.2018 - 06.2019
RCS Activation Promoter
Digiworx
03.2017 - 06.2017
Teacher's Assistant
Zwelethu High School
07.2016 - 11.2016
Junior Chef
Eat Greek Foods
07.2016 - 07.2016
BTech - Consumer Science: Food and Nutrition
Durban University of Technology
National Senior Certification (Matric) - English Home Language, IsiZulu First Additional Language, Mathematics, Life Orientation, Accounting, Business Studies, Visual Arts
New Forest High School