Psychology Books
Mahita Kashfia
Administrative Assistant
London
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
In future I would like to become a Leader and manage and grow a team.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
2D&3D Software Mentor
Self Employed Teacher (Part Time)
01.2024 - Current
- Created tailored lesson plans for 50+ students in AutoCAD, SketchUp, Adobe Creative Cloud, and Vectorworks based on individual skill levels and design objectives
- Maintained strong communication and presentation skills by conducting engaging sessions and offering constructive feedback to improve proficiency by 30%
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Regularly assessed progress and provided feedback to support continued development.
Customer Advisor
UNIQLO
07.2023 - Current
- Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
- Managed escalated cases with diplomacy, maintaining professionalism at all times.
- Participated in recruitment efforts, helping select top talent for the customer service team.
- Handled high-profile clients, ensuring exceptional service levels and fostering long-term relationships.
- Championed company values by consistently exhibiting excellent interpersonal skills when interacting with colleagues and customers alike.
Intern
ZAP Architects
06.2023 - 08.2023
- Collaborated with the design team on developing architectural concepts and producing detailed drawings using industry-standard software, enhancing practical design skills
- Assisted in coordinating project timelines, communicating with clients and contractors, and ensuring project milestones were met effectively and efficiently
- Conducted research on sustainable materials and innovative design solutions, contributing to the ongoing projects and enhancing understanding of eco-friendly practices
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
BOH Supervisor
A&I Services LTD
06.2022 - 07.2023
- Oversaw service at high-profile VIP events, ensuring exceptional guest experiences for over 1,000 guests per event, ensuring 95% satisfaction rates
- Led and motivated a team of 15-20 service staff, providing clear instructions, organizing briefings, and training sessions, improving team performance and service speed
- Ensured timely completion of tasks by creating daily schedules for BOH staff and delegating responsibilities as needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Intern
GROUPWORK
02.2022 - 02.2023
- Supported senior architects in drafting and reviewing architectural plans, gaining hands-on experience with design software
- Took part in client meetings, taking notes, and observing interactions to understand project requirements and communication strategies
- Accompanied architects on site visits, assisting in assessing progress and compliance with design specifications
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Arts - Interior Design
University of East London
London, United Kingdom 04.2019 - 01.2023
High School Diploma - Architecture
Liceo Artistico G. C. Argan
Rome, IT 01.2013 - 01.2018
Skills
- Proficient in Adobe Creative Cloud
- Expertise in Microsoft Office Suite
- AutoCAD Design Skills
- Experience with Vectorworks
- Experienced in SketchUp Modeling
- 3D Visualization Software
Websites
Projects And Awards
- Broadgate Prize Finalist (Top 5), British Land Design Competition, 2023
- Best Design Team Award, London Fashion Week Runway Project, 2022
- 2nd Place, Project STEAM by Mayor of London, 2022
- Best Portfolio of the Year, UEL Interior Design Year 1 & 2, 2020/2022
Interests
Gym
Exploring new cultures and places
Timeline
2D&3D Software Mentor
Self Employed Teacher (Part Time)
01.2024 - Current
Customer Advisor
UNIQLO
07.2023 - Current
Intern
ZAP Architects
06.2023 - 08.2023
BOH Supervisor
A&I Services LTD
06.2022 - 07.2023
Intern
GROUPWORK
02.2022 - 02.2023
Bachelor of Arts - Interior Design
University of East London
04.2019 - 01.2023
High School Diploma - Architecture
Liceo Artistico G. C. Argan
01.2013 - 01.2018
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