Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Disclaimer
Timeline
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Mahira Wafai

Mahira Wafai

Bristol,SOM

Summary

Dynamic and results-oriented Program Management Professional specializing in the Cyber Security domain. Over 5 years of experience with leading firms like KPMG and HCL Technologies, delivering significant improvements in people risk management, service delivery management, and enhanced operational efficiency. Adept at driving projects and implementing effective governance strategies in fast-paced environments. Seeking to leverage my expertise in a growth-oriented organization that values innovation and excellence. Professional Interests: Program Management (Cyber/Cloud Security Service Delivery, Portfolio Management/ Strategy/ Alliances/ Go To Market Business Analytics)

Overview

5
5
years of professional experience
1
1
Certification

Work History

ASSOCIATE CONSULTANT

KPMG
07.2022 - 01.2024
  • Assisted with client onboarding and project kick-off meetings.
  • Developed detailed plans for implementation of new systems and processes.
  • Coordinated with stakeholders to ensure timely completion of tasks throughout the project life cycle.
  • Analyzed data from multiple sources to develop recommendations for business solutions.
  • Prepared reports summarizing progress, risks, and issues associated with projects.
  • Created presentations outlining key findings and recommendations based on customer feedback.
  • Collaborated with the KPMG UK BISO to establish people risk and analytics profiling, aiding in the assessment of key risks and implementation of remedial actions
  • Spearheaded rollout of Security Culture Survey, leading a comprehensive people risk and analytics initiative that enhanced risk mitigation efforts by 20%
  • Successfully executed Security Culture Survey rollout and analysis, informing executive decisions and boosting firm's security posture by 30%
  • Developed human risk profiling for various KPMG UK departments. Conducted sentiment analysis and created behavior reports, collaborating closely with BISO
  • Prepared for Year 2 Survey launch and conducted testing prior to rollout
  • Represented BISO in post-survey feedback discussions with capabilities
  • Mentored and onboarded replacement colleague to manage survey and report preparation, ensuring seamless project transition
  • Led a pilot team in the deployment of a Cofense-based Email Security Service, achieving a 25% reduction in phishing incidents through meticulous DLP threat analysis and effective phishing simulations, working across various Threat Hunting/Threat Intelligence platforms namely Palo Alto, Carbon Black threat intel.

SR EXECUTIVE

HCL TECHNOLOGIES LTD
NOIDA
05.2019 - 07.2022
  • Project Management (Ops Initiatives/ Get Well Plans) - Drive Get Well Projects by working closely with the delivery team, Delivery Unit Representatives (engagement team), CSFC Leadership
  • Provide a Project Status summary to stakeholders. Worked as the Get Well Plan Transitions project manager to bring a Red Project back on track, drove skillset deficit remediation, Closed SLA go live that enhanced customer satisfaction score from 5 to 8 and helped the organization with an approval on milestone billing
  • Finance/PnL - Billing chargeback review (Recovery model) and reconciliation. Chargeback discussions with Delivery Unit SDMs, CSFC Noida Head and CSFC SDMs
  • Participate in monthly PnL review and provide point of view on aberrations, or potential deviations, slippages in chargeback that will impact top line
  • Governance (v2.0) - Implementation of a revamped delivery framework and governance structure across CSFCs - Created the assigned templates (2019) as part of strategic Governance v2.0, project managed roll out of Gov v2 and set up cadence
  • Service Delivery Excellence - Keep a tab on annual CSFC customer satisfaction (C-SAT scores) and provide a management view. Drive Low C-SAT remediation activities with the CSFC Account SDM as assigned, Control and Governance over SLAs/KPIs, key operations highlights and lowlights during the month and provide a monthly view in the exec leadership presentation
  • Audits and compliance - User Identity/Privileged Identity Validation Audit of CSFC Noida Accounts - focused on concepts of Least Privilege, strong governance controls over joiners, movers and leavers (JML)
  • Ops Hi5 Audit - Present audit artefacts for the assigned tasks - Sapience productivity report, Staff sheet, Customer penalties email, rotation cases of CSFC to the internal auditor
  • IQMS Audit/ External ISO9001/20000 audits - Conduct internal mock audit preparations and participate in external ISO20k/9k audit. Key artefacts prepared: Quality Objective, Organizational Chart, Escalation Matrix, BCP -DR, CMDB Management of CSFC, DC (Data centre) and SET (Engg./Platforms) team, UID Audit of CSFC and SET Team, Vendor MOM - Admin and HR and Governance Matrix
  • BCP - DR (COVID 19) SPOC - Volunteered to Support Management during the BCP Roll out - Covid 19
  • Acted as BCP SPOC for CSFC Noida, Chennai, participated in all leadership discussions, kept a tab on day to day health of staff (staffing levels), operations health, key transitions status, SLAs, and provided a daily summary to M2CyberSec Exec Leadership
  • Strategic Project Execution- CSFC Noida was a case study in CEO office report for Sapience Buddy rollout as the Noida centre productivity enhanced from 72% to 77% within a quarter and finally stayed over 83% for the rest of the year
  • Furthermore, Strategic project managed M2Cyber Attrition mitigation and demand fulfilment project in collaboration with Practice and Delivery Leadership, HR, T2ID (L&D), Workplace Planning Cell (WPC) and Talent Acquisition Group (TAG) to cater to 2000+ open demands in line with NEW Mode 2 Cyber Strategy.

Education

MBA - Marketing and Sales

Amity Business School, Amity University
05-2019

Bachelor degree in business administration -

University of Kashmir

Skills

  • Stakeholder Management
  • Business Analysis
  • Data Analytics
  • Systems Analysis
  • Service Delivery Management
  • Project Management
  • Functional knowledge of ITIL processes
  • Functional Knowledge of Cloud Security (SC-900 certified)
  • Anti phishing (Email Security)
  • People Risk and Analytics (BISO function)
  • PnL & Budgeting
  • Microsoft Excel
  • Microsoft Powerpoint
  • PowerBI
  • Planning and execution
  • Microsoft Office expertise

Certification

  • Certified in Cloud Security Compliance and Identity fundamentals SC-900
  • Certified in CC (Cybersecurity)

Awards

  • MegaStar award recipient for outstanding Q4 FY'23 performance.
  • Rising Star award for exceptional feedback from UK stakeholders shortly after joining.
  • Recognized with OneTime Bonus for exemplary efforts in mitigating business impact beyond call of duty during Covid19
  • Cyber Innovator award for delivering breakthrough solutions and measurable value.
  • Received Team Player Award for restoring satisfaction among a large Enterprise APAC customer.
  • Nominated and selected by HCL Jury for ASSOCHAM 2020 awards in the most promising newcomer category for Women.

Disclaimer

I hereby declare that the statements above are true to the best of my knowledge and belief.

Timeline

ASSOCIATE CONSULTANT

KPMG
07.2022 - 01.2024

SR EXECUTIVE

HCL TECHNOLOGIES LTD
05.2019 - 07.2022

MBA - Marketing and Sales

Amity Business School, Amity University

Bachelor degree in business administration -

University of Kashmir

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Mahira Wafai